Jordyn Oosterhof
Grand Rapids,Michigan
Summary
- Accurate Documentation
- Blood Collection & Handling Safety
- Patient & Donor Care
- Quality Assurance & Control
- Blood Specimen Storage
- Bloodborne Pathogens Training
- Infection Control Procedures
- Patient Relation Skills
- AHA First-Aid, CPR and AED Certified
- Pediatric First-Aid, CPR, & AED Certified
- NHA Certified (CPT)
Overview
7
7
years of professional experience
Work History
Phlebotomy Team Lead (CPT)
Trinity Health
Grand Rapids, MI
02.2022 - Current
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique
- Upheld donor confidentiality throughout intake and collection process
- Investigated any discrepancies between patient data entry systems and actual collections performed by staff members, then was able to accurately report to other Departments.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Developed standard operating procedures for specimen collection and processing activities.
- Performed daily quality control checks on laboratory equipment.
- Maintained accurate records of patient specimens collected and processed during shift.
- Reviewed test results for accuracy prior to release for reporting or archiving purposes.
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Implemented corrective action plans when needed to improve staff performance or processes.
- Participated in continuing education programs related to laboratory practices and techniques.
Sales Lead
Journeys
Grand Rapids, MI
03.2018 - 05.2019
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Coached sales associates in product specifications,sales incentives and selling techniques, significantly increasing costumer satisfaction ratings
- Hired, trained and evaluated personnel in sales and marketing
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Associate Trainer
Panera Bread
Grand Rapids, MI
02.2017 - 03.2018
- Assisted in monitoring trainee performance to identify gaps in training
- Scheduling times and dates for catering orders
- Identified and communicated to superiors concerning opportunities for curriculum enhancement
- Contributed to creation of training materials such as handouts, scripts, and website content
Education
GED -
Caledonia High School
Caledonia, MI12.2020
Skills
- Patient Specimen Collection
- Draw blood for test, transfusion, donations and research
- Effectively communicate with patients, peers and supervisors ensuring that excellent care is delivered
- Explain procedures to patients and assist in recovery if adverse actions occur
- Document route of specimens from collection to laboratory analysis and diagnosis
- Skilled in conflict management and problem solving
- Excellent communication skills involving active listening
- Safety
- Dispose of contaminated sharps, in accordance with the applicable laws, standards and policies
- 100% HIPPA compliant
- Consistently adhere to all Universal Precautions
- Team Supervision
- Performance Assessment
- Negotiation
- Assignment Delegation
- Contract Management
- Staff Development
Timeline
Phlebotomy Team Lead (CPT)
Trinity Health
02.2022 - Current
Sales Lead
Journeys
03.2018 - 05.2019
Associate Trainer
Panera Bread
02.2017 - 03.2018
GED -
Caledonia High School