JORDYN OWENS
Indianapolis,IN
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Extensive background operating cash registers with strong payment processing and client engagement skills to promote seamless store operations. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Package Handler
UPS Distribution Center
Plainfield, IN
11.2023 - Current
- Loaded and unloaded packages from loading dock to trucks.
- Handled packages safely while unloading and transporting.
- Unloaded parcels from truck with care to avoid damage.
- Adhered to workplace safety standards and OSHA regulations.
- Repaired damaged packages before storing them away.
- Reported any product issues to supervisors immediately.
- Inspected products for damages, shortages, and discrepancies.
Host
Buffalo Wild Wings
Muncie, IN
03.2023 - 07.2024
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Resolved conflicts between customers when necessary.
- Processed payments from customers using a POS system.
Rural Carrier Associate
USPS, United States Postal Service
Indianapolis, IN
07.2023 - 11.2023
- Collected mail from customers and brought back to facility for processing and sorting.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Followed strict package safety standards to protect customers and team members.
- Handled missing postage and returned mail for route customers.
- Reported any suspicious activity observed during route delivery to supervisor immediately.
- Adhered strictly to security protocols while handling cash payments from customers.
- Assisted customers with redirecting packages if incorrect addresses were provided on envelopes or parcels.
Cashier
Lowe's Home Improvement
Muncie, IN
11.2021 - 02.2023
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answered questions and offered advice
- Processed returned items in accordance with store policy
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Assisted customers with account updates, new service additions and promotional offers
- Learned roles of other departments to provide coverage and keep the store operational
- Processed customer payments quickly and returned exact change and receipts.
Cashier
Target
Avon, IN
11.2018 - 02.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Cash checks for customers.
Crew Member
Chipotle
Speedway, IN
07.2017 - 10.2017
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Relay food orders to cooks
- Monitor and order supplies or food items and restock as necessary to maintain inventory
- Distribute food to servers.
Education
B.S - Accounting And Finance
Ball State University
Skills
- Patience
- Attentiveness
- Communication
- Customer Assistance
- Cash Register Operation
- POS Systems
- Payment Processing
- Cash Handling
- Problem Solving
Timeline
Package Handler
UPS Distribution Center
11.2023 - Current
Rural Carrier Associate
USPS, United States Postal Service
07.2023 - 11.2023
Host
Buffalo Wild Wings
03.2023 - 07.2024
Cashier
Lowe's Home Improvement
11.2021 - 02.2023
Cashier
Target
11.2018 - 02.2019
Crew Member
Chipotle
07.2017 - 10.2017
B.S - Accounting And Finance
Ball State University
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