Asia Smith
Margate,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Package Handler
Fedex
02.2024 - Current
- Unload shipments, inspect contents for damage, and verify accuracy against invoices or order forms.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Work collaboratively with other team members to meet warehouse objectives and maintain operational efficiency.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Assembled, sealed, and loaded packages into correct trucks.
Hairstylist
Entrepreneurship
08.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Distributed business cards outside of salon to generate new business.
Customer Service Rep/Stocker
Elegant Beauty Supplies
05.2021 - 08.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Server
The Fountain of Melbourne
02.2020 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Shift Lead
Panda Express
08.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Heritage High School
Palm Bay, FL05.2019
Skills
- Teamwork
- Team Leader
- Fast Learner
- Communications
- Sales
- Typing
- Cosmetology
- Upselling
- Cashiering
- Food Handling
- Organization
- Hard Worker
- Customer Service
- Hair Stylist
- Stocking
- Retail Sales
- POS
- Food Service
- Cash Handling
- Serving
- Patience
- Empathy
- Food Preparation
- Adaptable to change
- Truck loading and unloading
- Relationship building and management
- Hair extensions
- Detail-orientated
Certification
Medication Technician, 09/01/24, 09/01/25
References
- Dandra Chambers, 754-248-7319
- Zachary Wilson, 954-600-1889
Timeline
Package Handler
Fedex
02.2024 - Current
Hairstylist
Entrepreneurship
08.2021 - Current
Customer Service Rep/Stocker
Elegant Beauty Supplies
05.2021 - 08.2021
Server
The Fountain of Melbourne
02.2020 - 01.2021
Cashier/Shift Lead
Panda Express
08.2018 - 02.2020
High School Diploma -
Heritage High School