Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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MOHAND ALADWAN

MOHAND ALADWAN

Chicago Ridge,United States

Summary

Computer Programmer with 5 years of experience, distinguished by a strong background in problem-solving, time management, and teamwork. Proven adeptness in optimizing processes and collaborating with team members, as demonstrated during my tenure as a Package Handler at FedEx Ground. Exceptionally organized with an eye for detail, this professional brings a set of versatile skills, including programming, critical thinking, and adaptability. I am now seeking opportunities to apply these skills and contribute to the success of a forward-thinking organization. 5 years at FedEx Ground. Associate in Science. Current Profession is Linehaul Support Representative. Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience. Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support.

Overview

5
5
years of professional experience

Work History

Package Handler

Fedex Ground
02.2020 - 09.2024
  • I have worked in the un-load and load side at Fedex Ground. I am a great listener when my higher management asks me to do a task. I have also helped 'face' packages in the upstairs part of Fedex Ground in ensuring packages are going through the building. I have gained a lot of knowledge and respect for companies that are constantly running to ensure customer satisfaction.
  • Ensuring the accuracy and completeness of package information and labels
  • Assist in maintaining a safe working environment by following all safety protocols and reporting any hazards or incidents to the supervisor.
  • Maintaining a clean and organized work area
  • Maintaining a high level of productivity and efficiency while sorting packages and loading them onto delivery vehicles.
  • Efficiently and accurately sorting, scanning, and loading packages onto delivery trucks for timely shipment to customers.
  • Improving package handling efficiency through process optimization
  • Collaborate with team members to ensure efficient workflow and timely completion of tasks

Linehaul Support Representative

FEDEX GROUND
09.2024 - Current
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Actively participated in team meetings, sharing insights on best practices and potential improvements.
  • Participated in regular product training sessions to stay current on updates and enhancements.
  • Awarded Support Representative of the Month multiple times due to exceptional performance metrics.
  • Analyzed support trends to identify areas for improvement, implementing changes for better service delivery.
  • Coached employees through day-to-day work and complex problems.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

High School Diploma -

Harold L. Richards High School
Oak Lawn, IL
04.2019

Associate in Science -

Moraine Valley Community College
Palos Hills, Illinois
05.2023

Bachelor's Degree -

Governors State University
Palos Hills, IL
11.2026

Skills

  • Problem-solving
  • Time management
  • Teamwork
  • Attention to detail
  • Communication
  • Organizational skills
  • Adaptability
  • Programming
  • Critical thinking
  • Customer satisfaction
  • Organization
  • Call center experience
  • Escalation handling
  • Teamwork and collaboration
  • Customer service

Languages

English (Highly proficient)
Arabic (Proficient)
Spanish (Novice)

Hobbies and Interests

I love playing video games, I like to eat out with friends and enjoy being outside to explore the amazing wonders of this world., I love to listen and learn.

Timeline

Linehaul Support Representative

FEDEX GROUND
09.2024 - Current

Package Handler

Fedex Ground
02.2020 - 09.2024

High School Diploma -

Harold L. Richards High School

Associate in Science -

Moraine Valley Community College

Bachelor's Degree -

Governors State University