Kayla Noibi
Dallas,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
09.2025 - Current
- Operated material handling equipment to efficiently load and unload packages.
- Sorted packages according to size and destination, ensuring accurate delivery timelines.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Adhered to safety protocols while performing physical tasks in a fast-paced environment.
- Collaborated with team members to optimize workflow during peak operational hours.
Account Resolution Specialist
Wells Fargo & Company
07.2024 - 09.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Analyzed discrepancies in accounts, recommending solutions to improve accuracy and compliance.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
- Documented all actions performed and interactions with customers.
- Monitored aging accounts and reached out to customers to discuss payments.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Processed debtor payments and updated accounts to reflect new balance.
Bartender
Slap Burger Bar
02.2024 - 06.2024
- Crafted and served a diverse range of beverages, ensuring high-quality standards.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Engaged with customers to provide personalized service and build rapport.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation processes.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Team Member/ Team Lead
Whataburger
03.2020 - 05.2023
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Assisted in training new employees on operational procedures and safety protocols.
- Operated kitchen equipment safely while preparing food according to established guidelines.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Managed inventory levels by restocking supplies as needed, minimizing waste and shortages.
- Participated in team meetings to discuss performance goals, share feedback, and strategize for improved service delivery.
- Maintained productive, efficient approach to all tasks.
Education
University of North Texas
Denton, TXSkills
- Verbal and written communication
- Payment processing
- 35-40 WPM
- Call handling
- Teamwork and collaboration
- Calm and professional under pressure
- Microsoft office
- Documentation skills
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Data entry skills
Timeline
Package Handler
FedEx
09.2025 - Current
Account Resolution Specialist
Wells Fargo & Company
07.2024 - 09.2025
Bartender
Slap Burger Bar
02.2024 - 06.2024
Team Member/ Team Lead
Whataburger
03.2020 - 05.2023
University of North Texas