Summary

Overview

Work History

Education

Skills

Websites

Timeline

Jordyn Pizarro

Neptune

Summary

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Overview

years of professional experience

years of post-secondary education

Work History

Mobile / Tech Expert

T-Mobile

Ocean Grove

09.2024 - Current

Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
Worked closely with network administrators and server engineers to deliver quality service.
Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
Delivered exceptional customer service through clear communication and empathy during challenging situations.
Provided technical support for software and hardware issues.
Manage device configurations and security protocols, ensuring seamless data migration and account synchronization for end-users.
Diagnosed mobile device issues and provided effective repair solutions.

Bridge Operator/ Bridge Tender

Florida Drawbridges Inc

Shrewsbury

02.2022 - 08.2024

Maintained secure access to the control room, implementing strict security policies and protocols.
Streamlined traffic flow by efficiently operating the bridge opening and closing mechanisms.
Contributed to improved emergency response times, coordinating closely with local authorities during incidents.
Conducted thorough incident reports when necessary, contributing valuable insights into accident prevention strategies moving forward.

Front Desk Associate

Jersey Strong

Ocean

04.2020 - 10.2021

Handled high-pressure situations calmly, maintaining professionalism at all times.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Organized front desk area to maintain a professional and welcoming appearance for guests.
Resolved guest issues effectively, ensuring a positive customer experience.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Human Resources

Fedex

Edison

07.2020 - 12.2020

Facilitated year-end reviews and team strength presentations with human resources partners.
Collaborated with executive leadership to align human resources strategies with business objectives.

Customer Service Representative

Walmart

Watchung

05.2019 - 09.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.