Tianna Maxwell
Chino,CA
Summary
Insightful employee adept at completing tasks efficiently and productively. Skilled in behavior analysis, intervention strategies, and data-driven decision-making. Excel in communication, empathy, and problem-solving to positively impact client outcomes. Committed to fostering supportive environments that encourage growth and development.
Overview
10
10
years of professional experience
Work History
Mobile Tech Expert
T-Mobile
Ontario, CA
11.2024 - Current
- Procient in diagnosing and repairing hardware and software issues on a variety of mobile devices, including smartphones and tablets
- Skilled in setting up and conguring new mobile devices for optimal performance and user experience
- Experienced in troubleshooting network connectivity problems and resolving them efciently
- Knowledgeable in mobile operating systems such as iOS and Android, with the ability to provide technical support and guidance to users
- Familiar with mobile security best practices and implementing measures to protect sensitive data on devices.
Warehouse Associate
Amazon
Eastvale, CA
03.2018 - 06.2020
- Efciently pick and pack orders for shipment in a high-volume warehouse environment
- Safely operate material handling equipment such as forklifts and pallet jacks to move and organize inventory
- Conduct regular inventory checks to ensure accurate counts and prevent stock shortages
- Collaborate with team members to unload incoming shipments and properly store items in designated locations
- Maintain a clean and organized warehouse space to promote a safe and productive work environment.
Patient Support Representative
In Home Care Aide
San Bernardino, CA
03.2014 - 04.2017
- Provided excellent customer service to patients, families, and visitors by addressing inquiries, scheduling appointments, and assisting with registration and insurance information
- Acted as a liaison between patients and healthcare providers to ensure effective communication and resolution of any concerns or issues.
Behavioral Health Specialist
Community Care Center
Duarte, CA
04.2014 - 01.2017
- Successfully implemented strategic merchandising plans to drive sales and enhance overall store aesthetics
- Maintained product displays to ensure proper organization, cleanliness, and visual appeal to attract customers
- Utilized excellent sales techniques to meet and exceed monthly sales targets consistently
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations to enhance the shopping experience.
- Performed psychosocial assessments to identify risk factors for behavioral health disorders.
- Provided guidance regarding available community resources for further assistance.
- Actively participated in quality improvement initiatives within the organization.
- Ensured compliance with all applicable laws governing the practice of Behavioral Health Specialists.
- Educated patients on healthy lifestyle choices that can improve physical and mental wellbeing.
- Facilitated therapeutic activities such as art therapy, music therapy, and recreational activities.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Attended continuing education courses related to behavioral health topics.
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
Education
AS Pharmacy Technology - Pharmacy Tech
San Bernardino Valley College
San Bernardino, CA07.2024
Cosmetology License - Cosmetology
Riverside City College
Riverside, CA02.2016
Skills
- Results-driven
- Sales Representative
- Exceeding sales targets
- Driving revenue growth
- Building and maintaining strong client relationships
- Identifying customer needs
- Providing tailored solutions
- Closing deals
- Negotiating contracts
- Meeting and surpassing sales quotas
- Prospecting new business opportunities
- Collaborating with cross-functional teams
- Delivering exceptional customer service
- Strategic sales initiatives
- Fostering long-term partnerships
- Microsoft Office
- Outlook
- Excel
- Budget Conscious
- Task and Goal Oriented
- Office Machine Proficient
- Fax
- Copier
- Scanner
- Type 40 WPM
- Sales expertise
- Diagnosing and repairing hardware and software issues
- Mobile devices
- Setting up and configuring new mobile devices
- Troubleshooting network connectivity problems
- Mobile operating systems
- IOS
- Android
- Technical support
- Mobile security best practices
- Implementing measures to protect sensitive data
- Pick and pack orders
- High-volume warehouse environment
- Operate material handling equipment
- Forklifts
- Pallet jacks
- Inventory checks
- Collaborating with team members
- Incoming shipments
- Store items
- Clean and organized warehouse space
- Strategic merchandising plans
- Enhance overall store aesthetics
- Product displays
- Sales techniques
- Customer service
- Addressing inquiries
- Resolving issues
- Product recommendations
- Patient service
- Scheduling appointments
- Registration and insurance information
- Liaison between patients and healthcare providers
- Effective communication
- Resolution of concerns or issues
- Excellent Communication
- Analytical Thinking
- Conflict Resolution
- Relationship Building
- Microsoft Word
- Problem-Solving
- Clerical Support
- Team Management
- Active Listening
Unit
Unit 1298
Timeline
Mobile Tech Expert
T-Mobile
11.2024 - Current
Warehouse Associate
Amazon
03.2018 - 06.2020
Behavioral Health Specialist
Community Care Center
04.2014 - 01.2017
Patient Support Representative
In Home Care Aide
03.2014 - 04.2017
AS Pharmacy Technology - Pharmacy Tech
San Bernardino Valley College
Cosmetology License - Cosmetology
Riverside City College
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