JEHIEL EXIL
Deltona
Summary
Proactive Manager with expertise in developing, implementing and strengthening marketing plans. Offers analytical, proactive approach to revamping strategies to meet changing needs. Talent for directing creative efforts and brand engagement combined with history of surpassing objectives.
Determined, with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Mobile technology professional with robust background in diagnosing and repairing mobile devices. Proven ability to effectively resolve technical issues and provide exceptional customer service. Known for strong team collaboration and adaptability to changing needs while maintaining high standards and achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Tech Expert
T-Mobile
Daytona Beach, FL
04.2025 - Current
- Diagnosed and repaired mobile devices, ensuring optimal performance and customer satisfaction.
- Provided technical support for troubleshooting hardware and software issues on various mobile platforms.
- Educated customers on device features and functionalities, enhancing user experience and engagement.
- Collaborated with team members to streamline repair processes, reducing turnaround time on service requests.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Led training sessions on new technologies and software updates for staff, ensuring up-to-date service standards.
- Served as a valuable resource for coworkers seeking advice on difficult repairs or unique challenges encountered during servicing jobs.
Project Manager
WavyPack Media Group
New York, NY
06.2020 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Senior Student Manager
Union College - Nebraska
Lincoln, NE
01.2021 - 08.2023
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Cultivated engaged student population with successful orientation programs.
- Prepared and administered budget of $12,000 for campus activities and events with 120 students
Senior Staff Intern
Department Of Economic Development
Lincoln, NE
01.2021 - 08.2021
- Developed guide plans for Business attraction and incentives to generate larger economic change per state of Nebraska's population and business traffic.
- Creating a proposal for the governor and larger corporations to take a second look at business ventures in Nebraska.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
MOBILE EXPERT
T-MOBILE
Daytona Beach, FL
04.2018 - 07.2020
- Supervised incoming employees, maintained store cleanliness and ordering supplies, tracked merchandise
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed in-store product demonstrations at assigned events
- Assisted and supported training of new sales associates
- Increased monthly sales 65% by recommending seasonal buy one get one sales, rebates and limited time offers
Education
Bachelor of Science - INTERNATIONAL RELATIONS AND AFFAIRS, PRE-LAW
Union College
Lincoln, NE05-2024
Skills
- Sanitizing Procedures
- Employee Communications
- Customer Relations
- Resource Integrity
- Sales Techniques
- Product Specifications
- Constructive Feedback
- Food Service Operations
- Audio Knowledge
- Critical Thinking
- Problem-Solving
- Microsoft Software Proficiency
- Screen repair
- Mobile networking
- Remote support
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
Accomplishments
- Supervised team of 25 staff members.
- Achieved Best Team Lead of 2025 in North Florida Region through effectively helping with pushing and pursuing effective and consistent sales tactics and improvement measures in staff under my supervision.
Additional Information
CLIFTON STRENGTHS
- Relater
- Strategic
- Input
- Responsibility
- Context
Certification
American Safety & Health Institute Healthcare Provider CPR & AED, 2014 - Certified Medical Administrative Assistant, 2014 - First Aid certified, 2014
Languages
English
Native or Bilingual
French
Limited Working
Creole
Professional Working
Timeline
Mobile Tech Expert
T-Mobile
04.2025 - Current
Senior Student Manager
Union College - Nebraska
01.2021 - 08.2023
Senior Staff Intern
Department Of Economic Development
01.2021 - 08.2021
Project Manager
WavyPack Media Group
06.2020 - Current
MOBILE EXPERT
T-MOBILE
04.2018 - 07.2020
Bachelor of Science - INTERNATIONAL RELATIONS AND AFFAIRS, PRE-LAW
Union College