Noel Joy
Houston,TX
Summary
CompTIA A+ certified IT support professional with a strong record of supporting laptops, desktops, and 100+ mobile devices across iOS, Android, and prepaid environments. Brings practical experience with troubleshooting, device setup, account maintenance, asset tracking, and repairs that improve user access and reduce repeat issues.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Mobile Tech Expert
EchoStar
10.2025 - Current
- Resolved hardware, software, and network connectivity issues for 100+ mobile devices, enhancing user experience across iOS, Android, and prepaid platforms.
- Guided customers through complex setups, addressing operating system updates, cloud backups, and APN or SIM/eSIM configurations to ensure successful device operation.
- Executed hardware repairs and diagnostics, achieving high first-time resolution rates for number porting, device diagnosis, and data transfers.
Administrative Assistant
BS & J Investors
01.2025 - 10.2025
- Provided office and IT support by managing digital/physical records, preparing reports, and assisting with system upkeep.
- Coordinated office equipment maintenance and vendor communication for repairs.
- Supported customer account management and billing processes using Microsoft Office tools.
IT Technical Assistant
KK Group
12.2023 - 11.2024
- Installed, configured, and maintained laptops, desktops, and peripheral equipment to ensure smooth daily operations.
- Provided first-line troubleshooting for hardware, software, and network access issues across multiple systems.
- Performed system updates, backups, and security checks to keep systems reliable and secure.
- Assisted staff with technical issues on-site, resolving user issues onsite and escalating complex incidents when necessary.
IT Technical Support
St. Joseph Syro Malabar Church
12.2022 - 08.2023
- Installed, configured, and troubleshot workstations, printers, and network equipment.
- Delivered help desk support for staff, resolving software, hardware, and Microsoft Office issues.
- Recommended and assisted with equipment upgrades and preventive maintenance.
Education
B.S. - Information Technology
University of The Cumberlands
12-2027
A.A. - Computer Information Systems
Houston Community College
07-2025
Skills
- Windows 10/11, Microsoft 365
- Hardware/Software Installation
- Preventive Maintenance,
- IT Asset Management
- Python (Introductory)
- Network troubleshooting
- Hardware diagnostics
- Windows administration
- Mobile device management
Certification
CompTIA A+ Jul. 2025
Timeline
Mobile Tech Expert
EchoStar
10.2025 - Current
Administrative Assistant
BS & J Investors
01.2025 - 10.2025
IT Technical Assistant
KK Group
12.2023 - 11.2024
IT Technical Support
St. Joseph Syro Malabar Church
12.2022 - 08.2023
B.S. - Information Technology
University of The Cumberlands
A.A. - Computer Information Systems
Houston Community College