Jordyn Pryor
Fort Valley,GA
Summary
Dynamic Incident Management Specialist with a proven track record at the Georgia Department of Behavioral Health and Developmental Disabilities. I am well positioned in security analysis and case load management, I effectively advocated for individual needs while enhancing process improvements. By combining my skills of critical thinking and communication, I drive initiatives that elevate service quality and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Incident Management Specialist
Georgia Department Of Behavioral Health And Developmental Disabilities
Atlanta, GA
05.2023 - 02.2025
- Participated in regular meetings with IT teams to discuss new technologies, process improvements, and emergency preparedness plans.
- Researched new methods for improving caseload management processes.
- Made recommendations to improve security procedures and systems.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Maintained a case load of 60 individuals.
- Assured individual choice is fully offered and acknowledges while monitoring safety, health, and quality of life.
- Advocated for individual needs as identified.
- Maintained professional dress and attitude.
Social Services Coordinator
Savannah RYDC
Savannah, GA
12.2019 - 11.2022
- Represented the organization at community events or functions related to social services.
- Collaborated with other service providers to ensure delivery of comprehensive care.
- Maintained accurate records of all client interactions and services provided.
- Maintained Meticulous records, including customer-related contacts, incident reports, DMA-7 forms, and SIS assessments in accordance with state guidelines.
- Adhered to professional conduct standards and represented CCS with integrity during external engagements.
Education
Bachelor of Science - Psychology
Spelman College
Atlanta, GA05-2019
Skills
- Incident management
- Case load management
- Security analysis
- Critical thinking
- Research methods
- Quality assurance
- Adaptability
- Communication
Certification
- Drivers License
Accomplishments
- A Honor Roll
- Employee of the month
References
References available upon request.
Timeline
Incident Management Specialist
Georgia Department Of Behavioral Health And Developmental Disabilities
05.2023 - 02.2025
Social Services Coordinator
Savannah RYDC
12.2019 - 11.2022
Bachelor of Science - Psychology
Spelman College
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