Jordyn Ruley
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Consumer Experience Professional 1
Humana
Louisville, Kentucky
12.2025 - Current
- Facilitated onboarding sessions for new hires to ensure smooth integration.
- Collaborated with management to identify training needs and gaps.
- Developed training programs to enhance employee skills and knowledge.
- Evaluated training effectiveness through participant feedback and assessments.
- Adapted teaching methods according to the needs of individual learners or groups.
Customer Service Representative 4
Humana
12.2024 - Current
- Collaborated with leadership to analyze performance trends, identified gaps, and implemented process improvements that enhanced service quality.
- Conduct weekly call listenings to assess quality, compliance, and adherence to company policies and scripts and provide written feedback.
- Conducted weekly call listenings to assess quality, compliance, and adherence to company policies and scripts, providing actionable written feedback.
- Provided feedback to associates in one-on-one sessions, improving call quality, tone, and customer satisfaction.
Customer Service Representative 2
Humana
03.2023 - 12.2024
- Guided members in applying for and determining eligibility for Low Income Subsidy and Medicare Savings Program, ensuring access to vital resources.
- Supported members with Dual Special Needs plans in understanding Medicaid status and connected them with state assistance for comprehensive care.
- Educating members on changes with the recertification process for Medicaid.
Patient Care Technician
The Little Clinic
11.2022 - 03.2023
- Obtained patient vital signs and reported results to the staff nurse or physician to identify changes from prior measurements.
- Facilitated patient admissions, discharges, and transfers, ensuring smooth transitions and continuity of care.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Prepared patient charts for admission and compiled necessary paperwork, streamlining the onboarding process for new patients.
Manager
Cash Express, LLC
10.2021 - 11.2022
- Monitored staff performance, identifying and addressing issues to enhance team effectiveness.
- Enforced customer service standards, resolving customer problems to ensure high-quality service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees for additional job positions to maintain coverage of roles.
- Assigned tasks to associates based on skill levels and maximize team performance.
- Completed paperwork and assignments in a timely manner.
- Paid attention to detail with counting money and paperwork.
Cashier/Deli Clerk
Thompson’s Food Mart
09.2020 - 10.2021
- Greeted customers, addressing inquiries about store products and services to enhance their shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and had sufficient change.
- Restocked shelves with merchandise during shifts.
Education
High School Diploma -
PennFoster
Bardstown, KYSkills
- Problem Solving
- Guideline navigation
- Call auditing
- Metrics analysis
- Customer Service
- Navigate through Genesys, Benelynk, and Genesys
- Employee training
- Problem Solving
- Multi-Tasking
- Time Management
- Detail Oriented
- Team engagement
- Customer Service
Timeline
Consumer Experience Professional 1
Humana
12.2025 - Current
Customer Service Representative 4
Humana
12.2024 - Current
Customer Service Representative 2
Humana
03.2023 - 12.2024
Patient Care Technician
The Little Clinic
11.2022 - 03.2023
Manager
Cash Express, LLC
10.2021 - 11.2022
Cashier/Deli Clerk
Thompson’s Food Mart
09.2020 - 10.2021
High School Diploma -
PennFoster