Jordyn Sirridge
Topeka
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Annuity New Business Specialist
Magellan Financial
Topeka
03.2024 - Current
- Reviewed and processed annuity transactions for compliance and accuracy.
- Responded to agent concerns via phone and email efficiently.
- Processed account changes such as address updates, beneficiary changes, and contract transfers.
- Maintained knowledge of current products and services offered by the company.
- Monitored daily workflow activities ensuring that all tasks are completed accurately and efficiently.
Call Center Representative
Magellan Financial
Topeka
06.2023 - 05.2024
- Handled high-volume inbound calls to assist customers with obtaining new financial consultations.
- Provided exceptional customer service through approachable and friendly communication.
Client Support Specialist
New Beginnings Health Care
Topeka
04.2022 - 03.2024
- Assisted clients with inquiries regarding health care services and policies.
- Managed scheduling of appointments for clients with health care providers.
- Coordinated communication between clients and medical staff to ensure clarity.
- Processed invoices and payments accurately and promptly.
- Assisted with other administrative tasks as assigned.
Customer Service Representative
Blue Cross and Blue Shield of Kansas
Topeka
11.2020 - 04.2022
- Educated customers on policy details and benefits of coverage.
- Researched and responded to customer complaints about their insurance coverage.
- Resolved client inquiries and concerns related to ongoing claims effectively.
- Handled escalated complaints with professionalism and empathy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Drug and Alcohol Technician
Valeo
Topeka
01.2019 - 11.2020
- Prepared detailed reports documenting client interactions and progress towards goals.
- Coordinated patient intake processes and ensured accurate information collection.
- Ensured compliance with safety regulations during medication administration processes.
Pharmacy Technician
Genoa Healthcare
Topeka
10.2017 - 12.2018
- Processed prescription orders accurately and efficiently for patients and healthcare providers.
- Managed inventory levels, ensuring medications were stocked and organized properly.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Collaborated with other healthcare professionals to ensure optimal patient care.
Receptionist
Valeo
Topeka
01.2015 - 10.2017
- Managed front desk operations and greeted visitors warmly.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained appointment schedules and coordinated meeting room bookings.
- Ensured office supplies were stocked and organized for daily use.
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Arts - Liberal Studies
Washburn University of Topeka
Topeka, KS 08.2019 - 05.2021
Topeka High School
Topeka, KSSkills
- Annuity transactions
- Compliance review
- Policy documentation
- Account management
- Time management
- Conflict resolution
- Attention to detail
- Problem solving
Timeline
Annuity New Business Specialist
Magellan Financial
03.2024 - Current
Call Center Representative
Magellan Financial
06.2023 - 05.2024
Client Support Specialist
New Beginnings Health Care
04.2022 - 03.2024
Customer Service Representative
Blue Cross and Blue Shield of Kansas
11.2020 - 04.2022
Associate of Arts - Liberal Studies
Washburn University of Topeka
08.2019 - 05.2021
Drug and Alcohol Technician
Valeo
01.2019 - 11.2020
Pharmacy Technician
Genoa Healthcare
10.2017 - 12.2018
Receptionist
Valeo
01.2015 - 10.2017
Topeka High School