Jordyn Strahan
Atlanta,GA
Summary
Accomplished Call Center Representative with a proven track record at Midtown, enhancing customer satisfaction and streamlining operations. Expert in problem-solving and customer support, demonstrated through efficient call handling and mastery of software systems. Achieved significant improvements in client satisfaction and operational efficiency, leveraging skills in data entry and inbound call management.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Midtown
07.2020 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Receptionist
Kelly Services
10.2018 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Front Desk Receptionist
Denton State Supported Living Center
04.2016 - 11.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bachelor Of Science - Engineering
Indiana State University
Terre Haute, IN05.2021
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Inbound phone calls
- Call Center Operations
Timeline
Call Center Representative
Midtown
07.2020 - Current
Receptionist
Kelly Services
10.2018 - 10.2020
Front Desk Receptionist
Denton State Supported Living Center
04.2016 - 11.2019
Bachelor Of Science - Engineering
Indiana State University
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