Jordyn Williams
Montrose,MI
Summary
To being setting myself up for a career I can grow within the company. To help support myself and my children.
Office professional with strong foundation in administrative support and office management. Proven record of enhancing office operations and streamlining processes for improved efficiency. Team-oriented with focus on collaboration and adaptability, ensuring seamless coordination and results-driven performance.
Diligent Office Worker with multifaceted administrative abilities and proficiency in Jobber. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry.
Overview
9
9
years of professional experience
Work History
Direct Care Worker
Haven-Rowe
03.2025 - Current
- Provided compassionate support to clients, ensuring their daily needs and personal goals were met.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Advocated for client rights, ensuring dignity and respect in all interactions within the care setting.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Monitored and documented client progress, identifying changes in behavior or health for timely intervention.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Implemented portion control measures consistently during meal prep, minimizing waste while satisfying guest expectations.
- Assisted with meal prep, making and serving items such as salads, in-house dressings and specialty drinks.
- Streamlined meal prep processes by implementing batch cooking techniques which increased overall productivity.
- Prepared nutritious meals according to dietary restrictions, contributing to overall client health and wellness.
Office Assistant
VETERANS MECHANICAL LLC/ GRAMMYS DAYCARE
01.2023 - 01.2025
- .Answering phones, Scheduling appointments, Data entry. Collections when needed, Dispatching techs, taking payments, speaking with vendors, invoicing and collecting payments, keeping track of inbound and outbound money, keeping track of sales tax and payroll
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed a high volume of calls daily
- Handled upset customers
- Handled billing
- Excel, Word, PowerPoint
Reception
ANNA SILMANS BOOKKEEPING AND TAX SERVICE
01.2022 - 01.2023
- Data entry of basic tax information, moving client to new year's tax software, pulling files, keeping track of client's tax status, taking payments, answering phones, Scheduling appointments, conformation calls
Activity Aid
MEDILODGE OF MONTROSE
01.2017 - 01.2018
- Assisting the patients with eating, Establishing activities to meet all mental and physical needs capable by the patient. Helping them to and from there rooms. Assisting with things in the kitchen such as thickening liquids or pureeing food and serving the patients their food. Keeping daily charts of what the patients did interacting and communicating daily with them. each day and the activities they participated in. Cleaning up after each meal.
Education
High school Diploma -
Hill- McCloy high school
01-2012
Skills
- Microsoft
- Phone systems
- Branding
- Outlook/Gmail
- Scheduling
- Communication
- Patient care
- Medication administration
- Meal preparation
- CPR certified
- Emotional support
- Compassionate caregiving
- First aid and safety
- Progress documentation
- Behavioral management
- Behavior redirection
- Professional boundaries
- Client safety and first aid
- Healthcare documentation
- Time management
- Relationship building
- Direct patient care
- Appointment scheduling
- Safety monitoring
- ADL support
- Disability awareness
- Health and safety requirements
- Problem-solving
- Multitasking and organization
- Daily living support
- HIPAA compliance
- Adaptability and flexibility
- Verbal and written communication
- Behavioral support
- Client advocacy
- De-escalation techniques
- Emotional intelligence
- Healthcare
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Decision-making
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Jobber software
Timeline
Direct Care Worker
Haven-Rowe
03.2025 - Current
Office Assistant
VETERANS MECHANICAL LLC/ GRAMMYS DAYCARE
01.2023 - 01.2025
Reception
ANNA SILMANS BOOKKEEPING AND TAX SERVICE
01.2022 - 01.2023
Activity Aid
MEDILODGE OF MONTROSE
01.2017 - 01.2018
High school Diploma -
Hill- McCloy high school