Jordynn Bergman

Started as a seasonal employee and was retained due to strong work ethic, reliability, and customer service performance. Quickly promoted to Key Lead within 2–3 months and later promoted to Assistant Manager because of leadership abilities and operational performance. Assist customers with purchases, product recommendations, and locating merchandise while ensuring a positive shopping experience. Support daily store operations by helping with merchandising, inventory organization, sales floor presentation, and team coordination. Also help train and support team members, maintain store standards, and create a welcoming environment by greeting customers and resolving concerns professionally. Developed promotional displays that increased customer engagement and drove sales performance.

Managed front desk operations including member check-ins, answering questions, and assisting with scheduling. Built strong relationships with members by providing personalized customer service and maintaining a welcoming, judgment-free environment. Assisted with membership sales, promoted club programs and services, and supported daily studio operations in a fast-paced setting. Also maintained cleanliness and sanitation standards throughout the facility to ensure a safe and professional environment for all members. Collaborated with team to implement marketing strategies that increased membership sign-ups and brand awareness.

Processed customer orders accurately using POS systems in a fast-paced restaurant environment while delivering excellent customer service. Assisted with expo coordination, food running, and preparing to-go orders to help maintain efficient service. Handled cash transactions responsibly and addressed customer requests professionally. Also maintained restaurant cleanliness by sanitizing tables, restocking supplies, and supporting overall organization to ensure a positive dining experience for guests. Implemented suggestions for improving service efficiency, contributing to overall store performance enhancements.