Jordynn Ratterman
Lahaina,HI
Summary
At Kimo's Restaurant in Lahaina, I thrived in a high-pressure environment, skillfully managing telephone inquiries and interacting with guests with a calm and friendly demeanor. I consistently delivered exceptional customer service and demonstrated strong multitasking abilities, ensuring efficient guest seating and satisfaction. As an approachable hostess with extensive experience handling reservations and waitlists, I warmly greeted and promptly seated guests to maintain smooth operations. I am highly organized and dedicated to creating a welcoming atmosphere for all our guests.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Kimo's Restaurant~maui
2021.05 - 2023.08
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Maui Preparatory Academy
Lahaina, HI05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Restaurant layout knowledge
- Familiarity with POS systems
- Reservations Coordination
- Reading Comprehension
- Phone Etiquette
Timeline
Restaurant Hostess
Kimo's Restaurant~maui
2021.05 - 2023.08
High School Diploma -
Maui Preparatory Academy
Similar Profiles
Nipuni EkanayakeNipuni Ekanayake
Kitchen Intern at RestaurantKitchen Intern at Restaurant
Roshan ShreshaRoshan Shresha
Food Waiter at RestaurantFood Waiter at Restaurant
Sujita BudhaSujita Budha
Customer Service Cashier at RestaurantCustomer Service Cashier at Restaurant