Jordynn Ratterman
Lahaina,HI
Summary
At Kimo's Restaurant in Lahaina, I thrived in a high-pressure environment, skillfully managing telephone inquiries and interacting with guests with a calm and friendly demeanor. I consistently delivered exceptional customer service and demonstrated strong multitasking abilities, ensuring efficient guest seating and satisfaction. As an approachable hostess with extensive experience handling reservations and waitlists, I warmly greeted and promptly seated guests to maintain smooth operations. I am highly organized and dedicated to creating a welcoming atmosphere for all our guests.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Kimo's Restaurant~maui
05.2021 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Maui Preparatory Academy
Lahaina, HI05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Restaurant layout knowledge
- Familiarity with POS systems
- Reservations Coordination
- Reading Comprehension
- Phone Etiquette
Timeline
Restaurant Hostess
Kimo's Restaurant~maui
05.2021 - 08.2023
High School Diploma -
Maui Preparatory Academy
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