Jordynn Reitz
Southgate,MI
Summary
Leader known for high productivity and efficient task completion. Specializes in personalized coaching strategies aimed at achieving common goals. Excels in communication, empathy, and active listening to foster team collaboration and a sense of belonging.
Overview
3
3
years of professional experience
Work History
Leadership Development Program (LDP) Graduate
Delta Air Lines DTW
Romulus, Michigan
11.2024 - Current
- Management of below-wing station zones, effectively directing teams toward the achievement of shared goals while maintaining rigorous adherence to safety standards
- Maintaining a proactive approach in observations to assess safety protocols, facilitating communication of identified strengths and weaknesses to team members and providing coaching to employees on effective safety practices
- Consistently engaged with colleagues and management to evaluate feedback on operational insights and expectations, driving attention to safety protocols among frontline employees
- Taking initiative in managing new administrative projects, while also coordinating with fellow LDP candidates to discuss and follow up on other project developments
- Strong proficiency in Microsoft Word, Excel, and PowerPoint, with expertise in document preparation, data organization, and professional presentations
Aircraft Load Agent (ALA) Mentor/New Hire Mentor
Delta Air Lines
Romulus, MI
09.2023 - Current
- Coaching newly positioned ALAs with entry-level experience, specializing in staff development, leadership training, communication, and operational development
- Strong background in providing guidance to new hires to deliver high-quality customer service and drive operational excellence with safety being top priority
- Ability to develop team members and ensure compliance with standard and safe operating procedures
- Teaching creative problem solving for leadership success in high stress situations
Aircraft Load Agent (ALA)
Delta Air Lines
Romulus, MI
04.2023 - Current
- Team Lead for On Time Inbound park/Outbound Departures
- Ensuring all aircraft power/air/heat sources are fully functional
- Consistent communication with colleagues in operation
- Strong time management during departures to ensure a safe load
- Pushing aircrafts during departures, ensuring a safe push out with crew and heavy equipment
- Alert visually and audibly for anything that can affect safety of peers
- Responsible for loading Freight, Mail, and/or Dangerous Goods with appropriate documentation
Ramp Agent/Baggage Handler
Delta Air Lines
Romulus, MI
09.2022 - 04.2023
- Responsible for loading/offloading outbound/inbound flights in a timely manner
- Understanding and operating industrial equipment for job performance
- Safely completing multiple tasks under high pressure
- Ensuring passenger belongings attain the proper attention and care when handling
Skills
- Customer Service
- Supervisor/Leadership experience
- Mentorship
- Operations Service Management (OSM) Experience
- Time management
- Prioritizing tasks under high pressure
- Multitasking
- Organizational Skills
- Strong communication
- Well-networked
- Safety management
- Project management
Additional Information
Excellent reviews of supervising as well as entry level management and handling any unexpected situations in a timely manner
- Nominated by Operations Service Manager (OSM) for Delta Chairman’s Club
- Leadership Development Program (LDP) Graduate
- Point of Contact for Below Wing Operations (POC)
Timeline
Leadership Development Program (LDP) Graduate
Delta Air Lines DTW
11.2024 - Current
Aircraft Load Agent (ALA) Mentor/New Hire Mentor
Delta Air Lines
09.2023 - Current
Aircraft Load Agent (ALA)
Delta Air Lines
04.2023 - Current
Ramp Agent/Baggage Handler
Delta Air Lines
09.2022 - 04.2023