Jordyn Sowell
Dallas
Summary
Seasoned Hospitality Team Member with background in diverse hospitality settings. Possess strong skills in customer service, conflict resolution, and team collaboration, ensuring seamless operations for any establishment. Made significant contributions to fostering a welcoming environment and enhancing overall guest satisfaction in previous roles. Exceptionally adept at utilizing interpersonal skills to build lasting relationships with both guests and team members.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Lifeguard
Great Wolf Lodge Resort
Grapevine
11.2025 - Current
- Monitored aquatic areas to ensure guest safety and enforced all facility rules
- Responded to emergencies, performing water rescues and administering first aid/CPR
- Maintained constant surveillance and educated guests on water safety practices
Server
Timarron Country Club
Southlake
07.2025 - 02.2026
- Provided attentive, high-quality service in an upscale country club setting, anticipating guest needs and ensuring a seamless dining experience
- Managed multiple tables efficiently while maintaining order accuracy, timely service, and strong communication with kitchen and bar staff
Server
Soulful Street Bites
Irving
06.2025 - 02.2026
- Provided efficient, high-quality customer service in a fast-paced environment, ensuring guest satisfaction
- Accurately took orders, handled transactions, and managed multiple tables simultaneously
- Collaborated with kitchen staff and resolved customer concerns to maintain smooth operations
Culinary Operations and Sustainability Intern
United Airlines
Chicago
05.2024 - 08.2024
- Executed in-depth food safety audits that achieved 95% compliance with industry standards, fostering a culture of safety and improving culinary operations efficiency.
- Utilized data-driven analysis and insights to optimize sustainability standards and minimize waste, contributing to a 20% increase in diversion rates through waste management strategies.
Education
Bachelor of Business Administration - International Business
Howard University
Washington, D.C.Diploma -
Carroll Senior High School
Southlake, Tx 08.2017 - 05.2021
Skills
- Microsoft Office certification
- Power BI
- Language Exchange
- Licensed Aesthetician
- CPR and First Aid certification
Leadership And Volunteer Opportunities
- International Fraternity of Delta Sigma PI, Vice President, 2024-2025
- HU Choir, Section Leader, 2024-2025
- HU Roller Skating Club, Treasurer, 2022-2023
- National Society of Leadership and Success
- Dallas Zoo, Conservation Ambassador
- Capital Area Food Bank, over 100 hours
- Don't Talk 2 Me Like That, over 60 hours
- Trophy Club Animal hospital, kennel technician
Timeline
Lifeguard
Great Wolf Lodge Resort
11.2025 - Current
Server
Timarron Country Club
07.2025 - 02.2026
Server
Soulful Street Bites
06.2025 - 02.2026
Culinary Operations and Sustainability Intern
United Airlines
05.2024 - 08.2024
Diploma -
Carroll Senior High School
08.2017 - 05.2021
Bachelor of Business Administration - International Business
Howard University