Jorell Archer
Wesley Chapel,Florida
Summary
Results-driven professional with a diverse background in sales, information technology, and mortgage industries. Proven track record of exceeding targets and delivering exceptional customer service. Skilled in building and maintaining strong client relationships, driving revenue growth, and implementing innovative solutions.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Closer
Prosperity Home Mortgage, LLC
05.2021 - Current
- Communicated closely with inter-company staff members to promote quick and effective loan workflow
- Prepared all paperwork for loan package including closing disclosure, deed of trust, and arranged final closing package
- Communicated closely with title companies/attorneys to balance numbers on closing disclosure to determine borrowers cash to close accurately
- Reviewed mortgage documents for accuracy, which included title commitments, homeowners insurance, closing disclosures, and closing protection letters
Mortgage Loan Closer
Freedom Mortgage Corporation
03.2019 - 05.2021
- Communicated closely with underwriters, loan officers, and loan processors to ensure a smooth and efficient workflow
- Prepared all paperwork such as closing disclosure, deed of trust and any riders needed to be executed at closing
- Assisted with funding process by ordering wire to be sent to settlement agent in a timely manner
- Reviewed mortgage documents for accuracy, which included title commitment, homeowners insurance, preliminary cd and closing protection letter
Branch Manager
Hertz Rental Car
01.2018 - 02.2019
- Generated financial and operational reports to assist management with business strategy
- Boosted sales and customer loyalty through incentive programs
- Engaged employees in business processes with positive motivational techniques
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Consulted customers to boost product sales and services
Sales Representative
Advantage Rent A Car
04.2015 - 01.2018
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Became the top Sales Agent in the Northeast upselling 50% of customers generating a surplus of $10,000 in additional revenue per month.
IT Support Specialist
New York Life Insurance Co
03.2012 - 04.2015
- Used ticketing systems to manage and process support actions and requests
- Created help desk tickets, troubleshot and resolved desktop issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Determined hardware and network system issues using proactive troubleshooting techniques
Authorized Dealer
T-Mobile
11.2009 - 02.2012
- Provided exceptional services and pleasant shopping experiences to retail customers
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Built customer loyalty and retention by delivering excellent shopping experiences
- Managed efficient cash register operations
- Listened to customer needs and desires to identify and recommend optimal products
- Generated new leads through networking and attending industry events
Education
No Degree - Tech Sales
Course Careers
Online 08.2023
Bachelor of Science - Computer Science
Cambridge College
Cambridge, MA06.2012
Skills
- Knowledge of VA Loan Process
- Government Lending
- Mortgage-Related Documents
- Lead Prospecting
- Client Correspondence
- Excellent Nonverbal Communication Skills
- Sales Team Collaboration
- New Business Generation
- Customer Service
- Customer Relationship Management
- Conflict Resolution
- Technical Support and Assistance
Timeline
Mortgage Loan Closer
Prosperity Home Mortgage, LLC
05.2021 - Current
Mortgage Loan Closer
Freedom Mortgage Corporation
03.2019 - 05.2021
Branch Manager
Hertz Rental Car
01.2018 - 02.2019
Sales Representative
Advantage Rent A Car
04.2015 - 01.2018
IT Support Specialist
New York Life Insurance Co
03.2012 - 04.2015
Authorized Dealer
T-Mobile
11.2009 - 02.2012
No Degree - Tech Sales
Course Careers
Bachelor of Science - Computer Science
Cambridge College
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