Joretta King
Sales/Customer Service
Marietta,GA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
15
15
years of professional experience
Work History
Substitute Teacher
Cobb County School District
01.2021 - Current
- Special Ed, MID, MOID, SIP/PID
- Additional Classes include IEP and ELA at Elementary and Middle School Level and High School Level.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Jewelry Sales Associate
Blue Nile
06.2022 - 03.2023
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Cosmetic Beauty Advisor
Dillard's Inc
06.2018 - 03.2020
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
Luxury Skincare Consultant
Blue Mercury
10.2016 - 05.2018
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create welcoming atmosphere.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Resolved customer complaints and facilitated conflict resolutions.
Spa Manager
Facials N Such
01.2009 - 01.2017
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Greeted spa guests warmly to create positive first impression of establishment.
- Utilized promotions, print and digital marketing to attract new clients.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Education
Bachelor of Arts - English
American Public University
Charles Town, WV12.2022
Skin Care
International School of Skincare And Nailcare
Atlanta, GAAssociate of Arts - Business Management
Chattahoochee Technical College
Marietta, GASkills
- Computer skills
- Hardware:
- PC, Apple, Tablet, Mobile
- Software: Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Smart Board Technology
- Slack
Timeline
Jewelry Sales Associate
Blue Nile
06.2022 - 03.2023
Substitute Teacher
Cobb County School District
01.2021 - Current
Cosmetic Beauty Advisor
Dillard's Inc
06.2018 - 03.2020
Luxury Skincare Consultant
Blue Mercury
10.2016 - 05.2018
Spa Manager
Facials N Such
01.2009 - 01.2017
Bachelor of Arts - English
American Public University
Skin Care
International School of Skincare And Nailcare
Associate of Arts - Business Management
Chattahoochee Technical College
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