Jorge Aguilar
Brownville,Texas
Summary
To apply for a position that can implement my skills. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
11.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Everyday in the morning we deal with 1800 plus of employee foot traffic.
PORT ENTRY OFFICER
Port Of Brownsville
02.2020 - 07.2021
- Collaborated with other agencies for efficient information sharing and coordinated responses to security incidents.
- Enhanced port security by conducting thorough vehicle inspections through hundreds of vehicles a day.
- Developed strong relationships with local businesses and residents, fostering a sense of community involvement in port security efforts.
- Provided comprehensive training for new hires, resulting in a well-prepared, highly-skilled workforce.
- Assisted with investigations into suspicious activity, gathering evidence and coordinating with law enforcement as needed.
Security Officer
G4S/Valley Baptist Medical Center
10.2019 - 01.2020
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Retrieved and documented hundreds of personal belongings of patients a week when admitted into hospital.
Security Officer
Securitas Security Officer
04.2019 - 11.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Custodian
Tropical Texas Behavioral Health
01.2018 - 02.2019
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
Welder Assistant
El Tejano Welding Shop
04.2017 - 02.2019
- Enhanced weld quality by preparing materials, cleaning surfaces, and removing old welds as necessary.
- Assisted lead welder in completing projects efficiently through effective material handling and equipment maintenance.
- Increased productivity by maintaining a clean and organized work environment for the welding team.
- Reduced downtime and delays with proper set-up of welding machines and tools according to job specifications.
Customer Service Representative
Advanced Call Center Technologies
05.2016 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
HUB Driver
Oreille's Auto Parts
02.2016 - 05.2016
- Improved delivery efficiency by streamlining routes and optimizing vehicle loadouts.
- Reduced customer complaints by promptly addressing issues and providing proactive communication on shipment statuses.
- Ensured timely deliveries with careful planning and adherence to schedules.
- Maintained accurate records, updating inventory and tracking systems accordingly.
- Assisted in loading/unloading processes for safe transportation of goods without damages or loss.
- Provided backup support in warehouse operations when not engaged in driving duties, demonstrating versatility and adaptability within the team environment.
Top Side Technician
Valvoline Quick Oil Change
08.2015 - 11.2015
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
Customer Service and Sales Representative
Alamo Flags
03.2010 - 08.2015
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Basic Security Officer Level III
Vinsons Training School
705 W Ocean Blvd #B Los Fresnos, TX 7856607.2019
No Degree - Welding
Allied Skills Training Center
795 Paredes Line Rd Brownsville, TX 7852101.2017
High School Diploma -
James Nikki Rowe High School
McAllen, TX05.2005
Skills
- Communication skills
- Telephone skills
- Register skills
- Customer service skills
- Bilingual
- Team player
- Document Management
- Threat Assessment
- Weapons Training
- Security Guard License
- Superior Customer Service
- Military Experience
Certification
- Security Officer Training Course Level Three by The Private Security Program
- Firearm Qualifications: Semi- Auto / Shotgun
Military Service
Navy, 2005, 2009
References
- Tobias Salas, Nurse Recruiter, Acquainted 10 years, (858) 431-9415
- Jessica Plata, Tropical Texas (Case Manager), Acquainted 3 years, (956) 204 - 9911
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Securitas Security Services USA
11.2023 - Current
PORT ENTRY OFFICER
Port Of Brownsville
02.2020 - 07.2021
Security Officer
G4S/Valley Baptist Medical Center
10.2019 - 01.2020
Security Officer
Securitas Security Officer
04.2019 - 11.2019
Custodian
Tropical Texas Behavioral Health
01.2018 - 02.2019
Welder Assistant
El Tejano Welding Shop
04.2017 - 02.2019
Customer Service Representative
Advanced Call Center Technologies
05.2016 - 01.2017
HUB Driver
Oreille's Auto Parts
02.2016 - 05.2016
Top Side Technician
Valvoline Quick Oil Change
08.2015 - 11.2015
Customer Service and Sales Representative
Alamo Flags
03.2010 - 08.2015
No Degree - Basic Security Officer Level III
Vinsons Training School
No Degree - Welding
Allied Skills Training Center
High School Diploma -
James Nikki Rowe High School
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