Jorge Aguilera
Covina,CA
Summary
Hard working and highly motivated proffesional with 4 years of custodial and 5+ years Guest/Customer service. Experienced in High level Guest/Customer concerns and very passionate in providing mentorship for cast members. very team orientated and adaptable to any work enviorment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Day Custodial Lead/Lead Trainer
Disneyland - Custodial Department
Anaheim, CA
05.2022 - Current
- Lead Mentor: Mentored Leads,Trainers and cast on professional development topics such as communication skills, problem-solving and goal setting, which have led to multiple cast attaining a leadership role
- Lead Trainer: Trained new leads across different lands of the park including Restrooms and Back of house locations
- Made day to day operational business decisions that benefited our Guest and Cast members and the demands of the business
- Partner closely and collaborate with leadership team
- Recognize cast members and hold them accountable for delivering excellence in safety,courtesy,show,efficiency and inclusion
- Ensured that custodial staff adhered to safety protocols and regulations.
Shift Lead/Supervisor
Menchie's Frozen Yogurt
West Covina, CA
06.2020 - 04.2021
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Maintained accurate inventory records of products used during shifts.
- Supervised, trained and guided team by coaching on daily activities.
- Analyzed data from previous shifts to identify trends in production issues or errors.
- Ensured all daily operations were in compliance with safety standards and regulations.
Cartering Assistant
Angel's Tacos Catering Service
Covina, CA
05.2016 - 07.2023
- Provided excellent customer service by interacting with guests during events.
- Assisted in setting up and breaking down catering events.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Set up and cleaned up food preparation and service stations before and after catered events.
Usher/Janitor
AMC Theatres
Covina, CA
11.2021 - 02.2022
- Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintain janitorial supply inventory.
- Report any damages found in the building premises to supervisors immediately for repair works.
Food Service Worker
Glendora Hospital A College Behavioral Health Hospital
Glendora, CA
08.2021 - 09.2021
- Food Service Worker, would deliver food to patients' rooms/ward, prep food, and help cooks and other staff around the kitchen.
- Provided crisis intervention services in emergency situations.
- Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
Education
High school diploma -
Northview High School
06.2020
Skills
- Skills: Microsoft Excel,CDS,Teams,Outlook,TimeSheets
Certification
- Food Handler Certification
- CPI Certification
Accomplishments
- Golden Sweeper Mickey Pin: Spirit of Hospitality to park guest
Languages
English
Full Professional
Spanish
Limited
Russian
Elementary
Timeline
Day Custodial Lead/Lead Trainer
Disneyland - Custodial Department
05.2022 - Current
Usher/Janitor
AMC Theatres
11.2021 - 02.2022
Food Service Worker
Glendora Hospital A College Behavioral Health Hospital
08.2021 - 09.2021
Shift Lead/Supervisor
Menchie's Frozen Yogurt
06.2020 - 04.2021
Cartering Assistant
Angel's Tacos Catering Service
05.2016 - 07.2023
High school diploma -
Northview High School