Jorge Alvarez
Calhoun,GA
Summary
Highly motivated sales professional with 20 years of experience. Proven leadership skills and technical knowledge, combined with exceptional customer service, planning, and organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HVAC Technician
Comfort Zone Heating And Air Conditioning
03.2023 - Current
- Maintenance Service Technician
- Perform routine maintenance and repairs on HVAC systems.
- Diagnose and troubleshoot customer issues.
- Provide excellent customer service and ensure satisfaction.
Owner/Operator
Mattress By Appointment Of Cartersville
02.2018 - 02.2023
- Owner/Operator
- Managed all aspects of a mattress retail business, including sales, inventory, and marketing.
- Developed strong relationships with customers to provide personalized service.
- Achieved 192, 5 star Google reviews in 5 years of business.
- Increased sales by 50% year over year for the 1st 3 years of business, through targeted marketing strategies.
Assistant Store Manager
The Big Mattress Outlet
02.2017 - 12.2017
- Assistant Store Manager
- Assisted store manager/owner with daily operations, including scheduling, inventory control, delivery and logistics.
- Provided exceptional customer service and exceeded sales goals.
- Maintained a positive and productive work environment.
Service Advisor
Heritage Nissan
11.2015 - 03.2017
- Service Advisor
- Communicated effectively with customers to understand their service needs.
- Prepared service estimates and explained repair options.
- Ensured customer satisfaction throughout the service process and requested reviews for dealership.
General Manager
El Nopal Mexican Restaaurant
01.2004 - 10.2015
- General Manager
- Managed all aspects of two restaurant locations, including staff training, inventory control, and budget management.
- Developed and implemented marketing strategies to increase customer traffic and revenue.
- Maintained a high standard of food quality and customer service.
- Trusted with handling large amounts of Cash.
Education
Diploma - HVAC
Georgia Northwestern Technical College
Rome, GA05.2024
High School Diploma -
Dunwoody High School
Dunwoody, GA06.2000
Skills
- Motivated and results-oriented professional with over 20 years of experience in customer service, sales management, and operations
- Proven ability to lead teams, achieve sales goals, and exceed customer expectations
- Skilled in problem-solving, communication, and time management
Certification
EPA Universal Certification, 2023
900 Hours of Automotive Service Technology, 1998-2000
Running, Hiking, and Biking
Love to run various 5k's throughout the year, and have participated in 2 Peacthree Road Races (10k race held on 4th of July in Atlanta)
Love hiking with the family.
Enjoy Mountain biking and riding on regular bike trails with my family.
Languages
Spanish
Native or Bilingual
Timeline
HVAC Technician
Comfort Zone Heating And Air Conditioning
03.2023 - Current
Owner/Operator
Mattress By Appointment Of Cartersville
02.2018 - 02.2023
Assistant Store Manager
The Big Mattress Outlet
02.2017 - 12.2017
Service Advisor
Heritage Nissan
11.2015 - 03.2017
General Manager
El Nopal Mexican Restaaurant
01.2004 - 10.2015
Diploma - HVAC
Georgia Northwestern Technical College
High School Diploma -
Dunwoody High School
EPA Universal Certification, 2023
900 Hours of Automotive Service Technology, 1998-2000
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