Jorge Bautista
Albany,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional individual with winning attitude and desire to deliver exceptional customer experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
2
2
years of professional experience
Work History
Bar Manager
Margarita City
Albany, NY
12.2023 - 09.2024
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Barista
Maison Kayser
New York, NY
03.2023 - 01.2024
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Lead Barista
Le Pain Quotidien
New York, NY
11.2022 - 01.2024
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Maintained cleanliness of the café area and equipment.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Monitored stock levels of food items such as pastries, muffins.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
- Maintained calm demeanor during high-volume periods and special events.
Education
Associate of Applied Science - Psychology
SUNY Schenectady
SchenectadySkills
- Inventory Management
- Vendor Relationship Management
- Restaurant Management
- Marketing and sales experience
- Wine and liquor knowledge
- Safe serving knowledge
- Employee Scheduling
- Graphic and Media Design
- Team motivation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
German
Limited
Websites
References
References available upon request.
Timeline
Bar Manager
Margarita City
12.2023 - 09.2024
Barista
Maison Kayser
03.2023 - 01.2024
Lead Barista
Le Pain Quotidien
11.2022 - 01.2024
Associate of Applied Science - Psychology
SUNY Schenectady
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