Jorge Bustillo
Miramar
Summary
Dynamic operations executive with expertise in strategic planning, performance analysis, and stakeholder engagement. Proven track record in optimizing processes and enhancing client satisfaction in healthcare environments.
Overview
22
22
years of professional experience
Work History
Partner at Principle Care Group
Principle Care Group
2024.04 - Current
- Led strategic partnerships to enhance patient care delivery and operational efficiency.
- Developed and implemented service improvement initiatives, aligning with organizational goals.
- Analyzed market trends to identify growth opportunities and improve competitive positioning.
- Collaborated with multidisciplinary teams to optimize patient outcomes and streamline processes.
Chief Operations Officer
Spectrum Of Hope
2024.08 - 2025.09
- Streamlined operational processes to enhance efficiency across service delivery systems.
- Developed and implemented strategic initiatives to improve organizational performance and client satisfaction.
- Oversaw budget management, ensuring cost-effective resource allocation and financial sustainability.
- Led cross-functional teams in executing projects, fostering collaboration and accountability among staff members.
- Analyzed operational data to identify trends, driving informed decision-making and continuous improvement efforts.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
SVP of Operations
Onehome
2015.03 - 2024.04
- Led cross-functional teams to drive strategic initiatives and enhance operational efficiency.
- Developed and implemented comprehensive business strategies to achieve corporate objectives.
- Oversaw budget management and resource allocation across multiple departments.
- Established performance metrics to evaluate project success and team productivity.
- Analyzed market trends to inform strategic decision-making and competitive positioning.
- Cultivated relationships with key stakeholders to align on business goals and priorities.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Identified opportunities to improve business process flows and productivity.
Director of Claims Operations
Univita Health
2004.07 - 2015.01
- Led claims operations team to enhance workflow efficiency and improve service delivery standards.
- Implemented strategic initiatives to optimize claims processing and reduce turnaround times.
- Developed training programs to elevate staff capabilities and ensure compliance with industry regulations.
- Analyzed claims data to identify trends, driving informed decision-making and operational improvements.
- Established key performance indicators to monitor operational effectiveness and drive continuous improvement efforts.
- Served as the primary point of contact for regulatory bodies, ensuring compliance with all applicable industry rules and regulations governing claims handling processes.
- Streamlined vendor management practices for increased cost-efficiency, savings, and stronger working relationships with key partners.
Education
MBA - Business
St. Thomas University
Miami, FL2010-01
Bachelor of Arts - History
Florida Atlantic University
Boca Raton, FL2008-01
Skills
- P&L management
- Performance analysis
- Customer relationship building
- Operations management
- Company processes and procedures
- Strategic planning
- Stakeholder engagement
- Client relationship management
- Data analysis
- Workflow optimization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Chief Operations Officer
Spectrum Of Hope
2024.08 - 2025.09
Partner at Principle Care Group
Principle Care Group
2024.04 - Current
SVP of Operations
Onehome
2015.03 - 2024.04
Director of Claims Operations
Univita Health
2004.07 - 2015.01
MBA - Business
St. Thomas University
Bachelor of Arts - History
Florida Atlantic University