Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Castro

LYFORD,TX

Summary

Dedicated and self-reliant professional with a proven track record of exceeding expectations in assignment management. Known for consistently delivering high-quality work and going above and beyond. Committed to continuous personal and professional development to enhance skills and excel in any role. Results-driven individual who thrives in challenging environments and is always seeking new opportunities for growth and success.

Overview

7
7
years of professional experience

Work History

Transportation Security Officer

Trailboss Enterprises Inc.
11.2022 - Current
  • Performed security screenings of passengers and their carry-on items to detect prohibited items.
  • Identified suspicious behavior or objects through the use of CCTV cameras.
  • Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
  • Documented incidents involving passengers in accordance with agency protocols.
  • Communicated with dispatch team regarding route changes, delays or other updates.
  • Inspected truck before and after trips, documenting any issues or malfunctions.
  • Reported any accidents or incidents immediately to supervisor.
  • Complied with Department of Transportation regulations for hours of service.
  • Safely, securely and humanely transport Department of Homeland Security detainees to/from Border Patrol Stations and field details, ICE contracted facilities, commercial airports and ports of entry.
  • Maintain a Class B Commercial Driver’s License, Commissioned Security Officer License, and Government Security Clearance

Detention Officer

Management & Training Corporation El Valle Detention Facility
08.2021 - 12.2024
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Attended to feeding, housing and physical well-being of inmates.
  • Regularly conducted security and sanitation checks.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Executed comprehensive searches of prisoners and premises to identify unauthorized items.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Completed dorm sanitation and maintenance checks and reported results to management.

Correctional Officer

LASALLE CORRECTIONS
11.2020 - 08.2021
  • Observed inmates continuously to maintain safety and enforce facility rules
  • Monitored perimeter, gates, and internal doorways through patrols and CCTV viewing
  • Inspected areas and belongings regularly to locate and seize unauthorized and dangerous items
  • Modeled good behaviors to promote safe and positive interactions between inmates and staff
  • Oversaw and reported on the work of inmates working in the kitchen, laundry and other areas
  • Conducted thorough searches of prisoners and cells to identify and remove contraband materials
  • Followed the proper procedures at all times to protect both inmates and staff
  • Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
  • Conducted headcounts to ensure each prisoner was present
  • Intervened in inappropriate situations to eliminate unauthorized behaviors and restore order.

Sales Associate

DOLLAR GENERAL
04.2020 - 11.2020
  • Processed returns and exchanges in line with store policies
  • Promoted safety initiatives to increase awareness and maintain risk-free environment
  • Monitored customers for signs of fraud and theft to prevent store losses
  • Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.

Assistant Manager

WHATABURGER
06.2018 - 11.2020
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
  • Coached and managed performance for store associates and developed bench of talented workers
  • Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.

Education

High School Diploma -

Lyford High School
LYFORD, TX

Skills

  • Team leader Problem-solving
  • Creative thinking Relationship building
  • Multitasking Motivation
  • Issue resolution Fast learner
  • Hands on Overcomer
  • Physical Restraint
  • Emergency Situations
  • Inmate Population Control
  • Critical Thinking
  • Behavior Control
  • Public Safety
  • Conflict De-Escalation
  • Spanish Fluency
  • CDL Class B
  • Commissioned Security Officer License
  • Personal Identity Verification Card
  • CPR & First Aid Certified

Timeline

Transportation Security Officer

Trailboss Enterprises Inc.
11.2022 - Current

Detention Officer

Management & Training Corporation El Valle Detention Facility
08.2021 - 12.2024

Correctional Officer

LASALLE CORRECTIONS
11.2020 - 08.2021

Sales Associate

DOLLAR GENERAL
04.2020 - 11.2020

Assistant Manager

WHATABURGER
06.2018 - 11.2020

High School Diploma -

Lyford High School

Similar Profiles

CREATE PROFILE