Jorge Cruz Hernandez
Wyoming,MI
Summary
Dynamic professional with a proven track record in client consultation and team collaboration, demonstrated across roles from a Professional Barber at Self Employed Services to a Warehouse Worker at Fettig. Excelled in enhancing customer satisfaction and operational efficiency, showcasing leadership and a professional manner. Skilled in leveraging social media for marketing and streamlining warehouse operations, significantly boosting productivity and client retention.
Knowledgeable Desired Position with solid background in delivering high-quality grooming services and building strong client relationships. Successfully maintained loyal clientele through personalized and consistent service. Demonstrated proficiency in precision haircutting and effective communication.
Overview
3
3
years of professional experience
Work History
Professional Barber
Self Employed Services
01.2022 - Current
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Stayed up-to-date on industry best practices through regular attendance at trade shows, seminars, workshops, webinars, and other educational events relevant to the barber profession.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Provided exceptional service by promptly addressing any issues or concerns raised by clients during their visit, ensuring a positive salon experience.
- Increased customer retention through exceptional communication skills and building rapport with clients.
Forklift Operator
Wood Tech
07.2023 - 09.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Communicated with floor managers to determine merchandise placement.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
Warehouse Worker
Fettig
11.2021 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
Education
High School Diploma -
Lee High School
Wyoming, MI05.2018
Skills
- Client consultation
- Quick learner
- Team collaboration
- Strong leader
- Professional manner
- Accurate money handling
- Verbal communication strength
- Customer service excellence
- Outstanding customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Forklift Operator
Wood Tech
07.2023 - 09.2023
Professional Barber
Self Employed Services
01.2022 - Current
Warehouse Worker
Fettig
11.2021 - 06.2023
High School Diploma -
Lee High School
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