Summary
Overview
Work History
Education
Senior Insurance & Claims Operations Professional
Timeline
Generic
JORGE DEL VALLE

JORGE DEL VALLE

lomas San alfonso

Summary

Bilingual insurance and claims professional with over 20 years of experience in personal and commercial insurance operations, claims administration, and customer retention. Expert in risk management, policy servicing, renewals, endorsements, and compliance. Committed to leveraging technology for efficient service delivery while maintaining strong client relationships to ensure customer satisfaction.

Overview

24
24
years of professional experience

Work History

Senior Personal Lines Retention Agent

MySurance
01.2026 - Current
  • Serviced personal, homeowners, commercial, and BOP policies, ensuring high levels of customer satisfaction.
  • Processed endorsement requests for personal lines insurance policies and secured pricing from carriers as needed.
  • Managed account documentation, sending necessary information to insured clients and following up for completion.

Claims Representative & Adjuster

GGA Solutions / Root Insurance
01.2025 - 01.2026
  • Managed liability, BI, PIP, and property damage claims, ensuring timely processing and compliance with regulations.

Director of Operations & Client Relations

JDVA Internacional
01.2010 - 01.2025
  • Directed business operations and client relations activities, enhancing service delivery and client satisfaction.

Licensed Personal Lines & Commercial Insurance Agent

21st Century Insurance
01.2003 - 01.2010
  • Supported personal and commercial insurance accounts, performing risk assessment and coverage analysis.
  • Ran daily DL and production reports while servicing umbrella policies and ensuring commercial compliance.
  • Processed Certificates of Insurance (COIs) and policy documentation to meet client needs.

Education

Logistics Program Studies - Internacional Business

Southern New Hampshire University
Los Angeles
02-2023

Senior Insurance & Claims Operations Professional

  • Insurance Operations
  • Claims Administration
  • Customer Retention
  • Risk Management

Timeline

Senior Personal Lines Retention Agent

MySurance
01.2026 - Current

Claims Representative & Adjuster

GGA Solutions / Root Insurance
01.2025 - 01.2026

Director of Operations & Client Relations

JDVA Internacional
01.2010 - 01.2025

Licensed Personal Lines & Commercial Insurance Agent

21st Century Insurance
01.2003 - 01.2010

Logistics Program Studies - Internacional Business

Southern New Hampshire University
JORGE DEL VALLE