Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Boyd

Gardner

Summary

Diligent childcare provider/paraeducator with solid foundation in providing nurturing and safe environments for children. Successfully implemented engaging activities that promote development and learning. Demonstrated effective communication and problem-solving skills. Also possess a strong knowledge of inclusive learning and special education.



Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Lines Retention Supervisor

VIU by HUB
01.2024 - Current
  • Increased customer retention rates by developing and implementing effective retention strategies.
  • Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
  • Developed strong relationships with customers, understanding their needs and providing tailored solutions for maximum satisfaction.
  • Collaborated with sales team to develop joint initiatives to help improve client retention rates.
  • Accomplished multiple tasks and audits within required timeframes.
  • Resolved staff conflicts and initiated processes to help minimize roadblocks.

Senior Personal Lines Retention Agent

VIU by Hub
10.2021 - 01.2024
  • Calculated quotes and provided information on insurance options to potential and existing clients.
  • Utilized comparative rater software to quickly quote multiple insurance carriers, finding customers competitive rates.
  • Sold new and existing customers personal lines insurance policies.
  • Substituted as lead agents needed and facilitated daily meetings/huddles when necessary.
  • Assisted in training new VIU by Hub employees.


Business/Daycare Owner/Operator

Self-employed
08.2015 - 10.2021
  • Collaborated on strategies to enhance student learning and behavior alongside parents.
  • Stayed up-to-date on state department codes and regulations to maintain compliant program operations.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
  • courses and creating safety protocols.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Kept detailed daily logs with care actions, daily activities and incidents.
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.

Education

Associate of Applied Science - Psychology

University of Phoenix
Tempe, AZ
01.2012

Skills

  • Organization
  • Leadership
  • Process improvement
  • Safety regulations compliance
  • Inclusive practices
  • Child development expertise
  • Curriculum planning
  • Fostering positive environment
  • Documentation and recordkeeping
  • Adaptability and flexibility
  • First aid certification (expired, able to renew)
  • CPR certified (expired, able to renew)

Certification

Property/Casualty Insurance Agent License

Timeline

Personal Lines Retention Supervisor

VIU by HUB
01.2024 - Current

Senior Personal Lines Retention Agent

VIU by Hub
10.2021 - 01.2024

Business/Daycare Owner/Operator

Self-employed
08.2015 - 10.2021

Associate of Applied Science - Psychology

University of Phoenix

Similar Profiles

CREATE PROFILE