Jorge Erick
Addison,IL
Summary
Hospitality professional with extensive experience in high-energy environments, delivering exceptional customer service and fostering loyalty. Cultivated memorable guest experiences through effective communication and personalized interactions, while maintaining an organized bar and efficiently managing inventory. Focused on leveraging mixology expertise and team collaboration to enhance customer satisfaction and drive operational success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender
Benihana
01.2025 - 07.2025
- Crafted signature cocktails and beverages, enhancing guest experience through creativity and attention to detail.
- Provided exceptional customer service by engaging with guests and addressing inquiries swiftly and professionally.
- Trained and mentored new bartenders, fostering teamwork and improving service standards within the team.
- Managed inventory and ordered supplies, ensuring optimal stock levels for efficient bar operations.
- Maintained cleanliness and organization of bar area, promoting a safe and welcoming environment for patrons.
- Developed strong rapport with repeat customers, contributing to customer loyalty and retention strategies at the establishment.
- Implemented new drink specials based on seasonal ingredients, driving interest and increasing sales opportunities.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Ups Delivery Driver
UPS
10.2017 - 06.2025
- Ensured timely and accurate delivery of packages, maintaining high customer satisfaction.
- Managed route planning using navigation tools to optimize delivery efficiency.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Education
High School Diploma -
Addison Trail High School
213 N Lombard Rd Addison IL01-2016
Skills
- Responsible alcohol service
- Classic cocktails
- Bar equipment use
- Effective communication
- Liquor restocking
- Service expertise
- Alcohol service
- Customer relations
- Customer service
- Hospitality service
- Sales
- Sales expertise
- Menu memorization
- Product knowledge
- Strong multitasking
- Team development
- Bartending attire
- Sanitation practices
- Patience and tolerance
- Engaging personality
- Outgoing personality
- Team player attitude
- Payment transactions
- Bar equipment use
- Bar restocking
- Excellent judgment
- Supply ordering
- Cocktail preparation
Accomplishments
- Achieved a [80]% increase in revenue through the implementation of distinctive promotions.
- Generated $[1500] in additional revenue in 1 year.
- Reduced labor expenses [2]% by adjusting schedules.
- Reduced labor costs [2]% by reworking schedules.
- Improved team productivity with morale-boosting incentives.
- Saved the company $700] monthly in inventory expenses by sourcing new alcohol suppliers.
- Contributed to the establishment winning a AAA Five Diamond Award.
- Increased revenue [5]% by implementing unique promotions.
- Saved company $[200] per month in inventory costs by finding new alcohol vendors.
- Won "[Jorge Erick]" Award for [working above].
- Oversaw [1] employees in a bar bringing in $[1000] in monthly revenue.
Certification
- [Area of expertise] License - [Timeframe]
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bartender
Benihana
01.2025 - 07.2025
Ups Delivery Driver
UPS
10.2017 - 06.2025
High School Diploma -
Addison Trail High School