Dedicated professional with a strong background in customer service and technology support, enhancing collaboration among staff and students. Skilled in independent work, quick skill acquisition, and effective time management. Focused on delivering positive customer experiences and driving organizational success through ongoing learning and development.
Overview
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Language
Work History
Level 2 Volunteer IT Helper (COUSD)
Charter Oak Unified School District
Covina, California
06.2026 - 08.2026
Delivered on-site technical support to ensure reliable and functional technology environments across multiple school locations.
Set up and configured desktop workstations across multiple schools and locations to support staff and teachers.
Installed and configured new computer monitors and peripheral equipment for school staff.
Installed and managed Ethernet cabling across office and school environments to enhance connectivity.
Worked alongside technicians to troubleshoot hardware,connectivity and workstation setup issues for staff and teachers.
Installed and configured Promethean interactive panels for classroom use.
Assisted in Connecting and configuring network printers for staff and teachers, ensuring the proper access and functionality.
Education
High School Diploma -
La Puente High School
15615 East Nelson Avenue, La Puente, CA 91744.
05-2026
Skills
Technical support
Network troubleshooting
Equipment installation
Maintenance & repair
Problem-solving
Problem resolution
Team collaboration
Customer service
Communication
Verbal communication
Active listening
Conflict resolution
Organization
Relationship building
50 wpm
Languages
Spanish
Professional
Accomplishments
District Awards that recognized myself as one of the top students.