Jorge Fierro
El Paso,TX
Summary
Results-oriented Operations Manager with over a decade of experience in team leadership and customer service. Expertise in enhancing workflow efficiency, resolving customer complaints, and maintaining high-quality service standards. Proven ability to foster positive team dynamics and build strong customer relationships to drive satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
EGM Tech
Speaking Rock
El Pasp, TX
12.2024 - 04.2026
- Troubleshot technical issues and resolved equipment malfunctions, ensuring minimal downtime.
- Operated diagnostic tools to assess equipment functionality and performance.
- Documented maintenance activities and completed service reports accurately.
- Replaced faulty components to ensure equipment functionality.
- Managed quality control, contributing to high levels of customer satisfaction.
- Completed training to enhance technical expertise and proficiency on applicable equipment.
Manager
Just Living the Dream
El Paso , TX
08.2013 - 11.2024
- Managed daily operations, enhancing team performance and service quality.
- Managed daily operations to ensure efficient team performance and service quality.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Collaborated with departments to streamline processes, improving workflow efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
El Dorado High
El Paso, TX05-2010
Skills
- Troubleshooting and Diagnostics
- Diagnostic tools
- Troubleshooting methods
- Installation and repair
- Equipment maintenance
- Quality control
- Performance evaluation
- Service reporting
- Team management
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Verbal and written communication
- Customer service
Timeline
EGM Tech
Speaking Rock
12.2024 - 04.2026
Manager
Just Living the Dream
08.2013 - 11.2024
High School Diploma -
El Dorado High