Jorge Galarza
Lakeland
Summary
Operations Manager with extensive experience in developing key performance indicators to enhance operational processes and collaborating on strategic planning initiatives. Successfully managed a large workforce, providing training and support to ensure alignment with company objectives while analyzing production metrics for continuous improvement. Established strong vendor relationships to negotiate favorable terms and implemented cost-reduction strategies that maintained high customer satisfaction levels. Oversaw financial management and compliance, directing day-to-day operations to achieve profitability goals and optimize resource allocation.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager/Branch Manager
BrightView Landscape Services
Stuart
12.2020 - Current
- Developed key performance indicators to measure effectiveness of operational processes.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Manage over 2500 staff
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Responded to information requests from superiors, providing specific documentation.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Built strong operational teams to meet process and production demands.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Provided guidance on proper use of equipment; ensured that employees were trained in safe operating procedures.
- Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
- Analyzed data from various sources such as repair bills and fuel consumption records to identify areas of improvement.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
- Collaborated with human resources to manage driver recruitment, training, and performance evaluations.
- Oversaw comprehensive maintenance programs for fleet vehicles, ensuring operational efficiency and safety.
- Managed vendor relationships for vehicle procurement, maintenance, and repair services, negotiating contracts to secure favorable terms.
- Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Consistently met company and department objectives within budget and time constraints.
Director of Operations
La playa Building Concepts
Stuart
12.2017 - 12.2020
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Adhered strictly to designated schedules for completing assigned tasks within specified timeframes.
- Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
- Worked closely with surveyors, engineers and other personnel onsite during construction projects.
- Utilized GPS systems to accurately locate boundaries for excavation sites.
- Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
- Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.
- Trained new employees in proper operation of heavy machinery according to company guidelines.
- Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment.
- Provided assistance in loading and unloading supplies from delivery trucks onto job sites when necessary.
- Drove flatbed traIler to move equipment between job sites.
Director of Operations
JG&J landscape
West Palm Beach
06.2010 - 12.2017
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Maintained budgeting documents for accurate tracking of expenses.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Provided leadership and guidance to subordinate managers and supervisors.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Successfully improved employment turnover through creating incentive and training programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Operations Executive
Cates land clearing
Homestead
01.2009 - 01.2013
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Maintained detailed records of hours worked, materials used, and completed jobs.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
- Loaded both raw materials and finished components to support manufacturing and production processes.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
Education
Some College (No Degree) - Engineering
Florida Career College
Miami, FLSkills
- Strategic planning
- Team leadership
- Employee training
- Operational efficiency
- Fleet management
- Bi lingual
- Project management abilities
- Resource coordination
- Microsoft office expertise
- Staff retention
- Production
- Contract administration
- Cross-functional coordination
- Business planning
Certification
- Personal Trainer
- Physical Therapy tech
- Engineer Natural Disaster
Timeline
Operations Manager/Branch Manager
BrightView Landscape Services
12.2020 - Current
Director of Operations
La playa Building Concepts
12.2017 - 12.2020
Director of Operations
JG&J landscape
06.2010 - 12.2017
Operations Executive
Cates land clearing
01.2009 - 01.2013
Some College (No Degree) - Engineering
Florida Career College