Jorge Gallardo
Miami,FL
Summary
Dynamic Supervisory Transportation Security Officer with the TSA, skilled in incident response and compliance monitoring. Proven track record in enhancing security operations and training staff, while maintaining exceptional customer service. Adept at utilizing advanced screening technologies and fostering a culture of teamwork and integrity in high-pressure environments. Skilled Supervisory Transportation Security Officer with comprehensive background in managing teams and implementing security protocols. Strengths include in-depth knowledge of transportation safety regulations, effective leadership skills, and ability to handle crisis situations efficiently. Demonstrated success in improving security measures through strategic planning and staff training initiatives, resulting in safer environments.
Overview
23
23
years of professional experience
Work History
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
Miami, Florida
09.2002 - Current
- Supervised security screening operations at Miami International Airport Checkpoints and Baggage.
- Trained and mentored new Transportation Security Officers in procedures.
- Monitored compliance with federal security regulations and protocols.
- Coordinated response efforts during security incidents and emergencies.
- Developed staff schedules to ensure adequate coverage at checkpoints.
- Conducted performance evaluations for team members regularly.
- Implemented process improvements to enhance security effectiveness.
- Facilitated communication between management and security personnel daily.
- Provided oversight and guidance to subordinate personnel in the performance of their duties.
- Maintained records of personnel assignments, incident reports, investigations and other related documents.
- Provided leadership by setting an example through professionalism, integrity, respect for others and commitment to excellence.
- Monitored CCTV systems for suspicious activity in the transportation facility environment.
- Conducted regular drills and exercises designed to test preparedness levels among personnel assigned to the facility.
- Implemented policies designed to ensure compliance with federal regulations governing air travel safety.
- Supervised staff during daily operations and special events.
- Performed random searches of personnel, vehicles, luggage and cargo entering and exiting the premises.
- Ensured compliance with applicable laws, regulations and procedures related to transportation security.
- Assisted in the development of training programs for employees.
- Investigated incidents involving security violations or suspicious activities at transportation facilities.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs and tickets to allow guests passage.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Monitored and conducted passenger screening.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Operated controls on explosive detection system to manipulate and clear images.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Searched individuals and baggage for weapons and other prohibited items.
- Communicated and coordinated responses to suspicious activities.
- Completed routine and incident-related documentation.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Directed passengers clearly for quick movement through security screening process.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Supervised security screening operations at transportation facilities.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Education
Some College (No Degree) - Business Administration and Management
Miami Dade College
Miami, FLSkills
- Security regulations
- Screening operations
- Incident response
- Compliance monitoring
- Staff training
- Airport security
- Team management
- Problem solving
- Attention to detail
- Customer service
- Leadership development
- Incident investigation
- Policy enforcement
- Threat assessment
- Access control
- Surveillance techniques
- X-ray machine operation
- Passport checks
- Baggage inspection
- Body scanner operation
- Customer service and assistance
- Bilingual or multilingual
Timeline
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
09.2002 - Current
Some College (No Degree) - Business Administration and Management
Miami Dade College
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