JORGE GARCIA BUTTEN

• Oversaw quality control processes across regions between Orlando, FL and Brunswick, GA.
• Ensured adherence to quality standards within the designated region.
• Oversaw QC Walkouts, invoices, and As-Builts to ensure compliance.
• Utilized AEGIS, Polaris, and additional software for OSP troubleshooting.

Pack and run QA on customer orders

Completed setup of customer service systems.

Resolved technical issues.

Recommended products to enhance customer satisfaction.

Delivered comprehensive product knowledge to customers.

• Evaluated all aspects of HFC network upgrades.
• Conducted comprehensive inspections of OSP, copper, fiber optic, and HFC external plant.
• Ensure compliance of contractor vehicles with safety regulations.
• Monitored technician adherence to proper safety equipment.
• Utilized automated instruments including SatFinder, JDSU, OTDR and AmpMeter.
• Proficient in blueprint interpretation.

• Adjusted and tested devices for optimal performance.
• Maintained and repaired internet connections at clients' locations.
• Assessed signal strength at utility poles with electronic testing devices.
• Analyzed recorded data to assess transmission characteristics.
• Operated various tools to efficiently splice cables.

• Inspect electrical meters and use of digital multimeters (DMMs), Volt-ohm meters (VOMs), for conformance to specifications to make sure of no fraudulent activity
• Mark items for acceptance or rejection, record test results and inspection data, and compare findings with specifications to ensure safety standards are met
• Compile data and write reports based on findings to appropriate party regarding inspection results, to recommend corrective procedures
• Adjust process or assemble meters in need of repairs or in need of meeting regulation standards