Jose Gutierrez

• Scheduled OSP/ISP subcontractors, consultants and vendors to coordinate completion of Fiber projects and tasks.
• Identified and reviewed proposed change order requests.
• Ensures the execution of overhead/underground construction duties such as: placing hard-line cables, frame and strand poles, transfer facilities between poles, place cable in joint trench, and safe operation of construction vehicles and cable trailers.
• Oversees the activity of subcontractors.
• Performs on the field ride-out/walk-out of project sites for the purpose of surveying, gathering and recording details, finding solutions, supervising progress, performing post-construction review.
• Investigates and monitors accurate record keeping with regards to project start, landmark dates, production logs, material costs, and labor expenditures
• Meet with contact/customer provide details on timeline for construction process and permit timeframe.
• Led construction project teams to ensure timely completion and adherence to safety standards.
• Managed stakeholder communication, facilitating project updates and addressing concerns promptly.

· Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.

· Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.

· Maintains patient confidentiality per HIPAA regulations.

· Specific Responsibilities: Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.

· Exceeds all consumer requests and alerts management of issues or concerns that require escalation.

· Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.

· Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. Informs patients of any issues with securing the financial account for their encounter.

· Completes out-of-pocket estimations as requested by patients.

· Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time.

· Completes other duties assigned by manager.

· Cross-training between various departments will take place to ensure coverage.

· Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur.

· Utilizes department and hospital policies and procedures to complete assigned tasks.

· Adherence to all department policies and compliance requirements. Avoids putting patient in financial or safety risk.

· Creates, maintains, and enters information into SAP.

· Manages customers' orders on assembly line by prioritizing, setting deadlines, and coordinating the flow of information internally and or/ externally

· Provide recommendations for changes or improvements on operating or training procedures and seeks further training on areas if needed

· Upholds the security and confidentiality of documents and data within are of responsibility

· Assisted coworkers and engineering department with problem solving meet our quality goal. (New engineers didn't have the technical and knowledge on our product I then assisted them on how customers' orders were previously required to meet orders specifications.

· Applied Metrology procedures on testing over 5,000 parts and material to 100% quality before it was moved to stockroom.

· Responsible for various computer applications, database management, report generation and tracking spreadsheets.

· Identifies, investigates and reports irregularities within contracts, inventories, pick-up points, inbound/outbound shipping errors.

Performed Data entry and reporting for documentation on results of inspection process