Jose Gutierrez
Aurora,IL
Summary
Dynamic Construction Specialist 2- with a proven track record at Comcast, excelling in project and task management . Skilled in managing sub contractors and addressing customer concern with decision-making, I effectively coordinate subcontractors and ensure quality control, driving successful project outcomes while maintaining high standards of communication and attention to detail. Construction professional with comprehensive experience in managing large-scale projects, ensuring compliance with industry standards and safety regulations. Known for collaborative approach and delivering results under tight deadlines. Skilled in project planning, resource allocation, and team coordination, valued for adaptability and reliability. I have the knowledge and experience create jobs in P2 and manage all the task of the construction process, Tasks include Survey, Create Estimate, Determine Permits, Obtain Permit, Phase 1, Asbuilt, Update Map in Aegis and FIR . I am able to support my team with changes and new expectations from management. Regularly check in on task progress, address roadblocks early and adapt plans as needed to keep the team on track. I work with other departments in providing the best possible information requested to meet customers needs. I managed project escalations to high standards exceeding expectations.
(My previous 3 managers at Comcast can be contacted for positive recommendations.)
Overview
29
29
years of professional experience
Work History
Construction Specialist 2
Comcast
Addison, IL
01.2020 - Current
- Scheduled OSP/ISP , Fiber subcontractors, consultants and vendors to coordinate completion of Fiber projects and tasks.
- Identified and reviewed proposed change order requests.
- Ensures the execution of overhead/underground construction duties such as: placing hard-line cables, frame and strand poles, transfer facilities between poles, place cable in joint trench, and safe operation of construction vehicles and cable trailers.
- Oversees the activity of subcontractors.
- Performs on the field ride-out/walk-out of project sites for the purpose of surveying, gathering and recording details, finding solutions, supervising progress, performing post-construction review.
- Investigates and monitors accurate record keeping with regards to project start, landmark dates, production logs, material costs, and labor expenditures.
- Meet with contact/customer provide details on timeline for construction process and permit timeframe.
- Led construction project teams to ensure timely completion and adherence to safety standards.
- Managed stakeholder communication, facilitating project updates and addressing concerns promptly.
- Was able to structure a project to bring in fiber to mall that would be efficient for future customers.
- Manage on average 90 Metro E (fiber) jobs a month.
Patient Access Specialist
Northwestern Medicine
St. Charles, IL
01.2019 - 12.2019
- Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
- Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPAA regulations.
- Specific Responsibilities: Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time.
- Completes other duties assigned by manager.
- Cross-training between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adherence to all department policies and compliance requirements. Avoids putting patient in financial or safety risk.
Project Manager/Administrative Coordinator
Siemens Energy
West Chicago, IL
02.1997 - 04.2018
- Creates, maintains, and enters information into SAP.
- Manages customers' orders on assembly line by prioritizing, setting deadlines, and coordinating the flow of information internally and/or externally.
- Provide recommendations for changes or improvements on operating or training procedures and seeks further training on areas if needed.
- Upholds the security and confidentiality of documents and data within are of responsibility.
- Assisted coworkers and engineering department with problem solving meet our quality goal. (New engineers didn't have the technical and knowledge on our product I then assisted them on how customers' orders were previously required to meet orders specifications.
- Applied Metrology procedures on testing over 5,000 procedures on testing over 5,000 parts and material to 100% quality before it was moved to stockroom.
- Responsible for various computer applications, database management, report generation and tracking spreadsheets.
- Identifies, investigates and reports irregularities within contracts, inventories, pick-up points, inbound/outbound shipping errors.
- Performed Data entry and reporting for documentation on results of inspection process.
Education
Business And Accounting - Accounting And Business Management
Waubonsee Community College
Sugar Grove, IL06.2019
Home Inspector - Home Inspector
Waubonsee Community College
Sugar Grove, IL12.2015
Certificate - Metrology
Mitutoyo
Aurora, IL05.2003
Skills
- Decision-making
- Communication/Verbal
- Organizational
- Blueprint Interpretation
- Customer Service
- Permit Processing
- Construction Management
- Quality Control
- Project Management
- Manage P2 task and Sphere
- Problem-Solving
- Excel/Word/Access/Outlook
- Attention to Detail
Accomplishments
- REWARDS & RECOGNITION
- Teamwork Earned Date: 2022-08-26
- Top 10% On Time P2 Tasks Earned Date: 2023-09-12
- Top 10% On Time - P2 Tasks Earned Date: 2023-07-06
- Job Well Done! Earned Date: 2023-05-02
- Amazing Teamwork! Earned Date: 2022-06-08
- Welcome to Field Ops Xchange Earned Date: 2021-11-29
Languages
Spanish
Native or Bilingual
Timeline
Construction Specialist 2
Comcast
01.2020 - Current
Patient Access Specialist
Northwestern Medicine
01.2019 - 12.2019
Project Manager/Administrative Coordinator
Siemens Energy
02.1997 - 04.2018
Home Inspector - Home Inspector
Waubonsee Community College
Certificate - Metrology
Mitutoyo
Business And Accounting - Accounting And Business Management
Waubonsee Community College