Jorge Hernandez
Long Beach,CA
Summary
Dynamic Branch Supervisor with a proven track record at Unify Financial Credit Union, enhancing customer satisfaction and loyalty through exceptional service and swift issue resolution. Skilled in team management and compliance monitoring, I've led teams to exceed performance benchmarks while fostering a culture of collaboration and continuous improvement.
Overview
16
16
years of professional experience
Work History
Branch Supervisor
Unify Financial Credit Union
05.2018 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner. Proven track record of audit passing performance.
- Set schedule for tellers and customer service agents.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
Branch Supervisor
Kinecta Federal Credit Union
08.2013 - 05.2018
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
Branch Supervisor
Harbor Federal Credit a Union
08.2008 - 08.2013
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
- Set schedule for tellers and customer service representatives.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associates -
Long Beach City College
Long Beach, CA2026
Skills
- Symitar fluency
- CTR/BSA Compliant
- Customer service excellence orientated
- Team Building
- Security and liability awareness
- Training and leadership coaching
- Account and client management
- Multitasking and organization
- Excellent communication and Interpersonal
- Analytical thinking and conflict resolution
Languages
Spanish
Professional Working
Timeline
Branch Supervisor
Unify Financial Credit Union
05.2018 - Current
Branch Supervisor
Kinecta Federal Credit Union
08.2013 - 05.2018
Branch Supervisor
Harbor Federal Credit a Union
08.2008 - 08.2013
Associates -
Long Beach City College
Similar Profiles
JASON TEJEDAJASON TEJEDA
Fraud Mitigation Manager at UNIFY Financial Credit UnionFraud Mitigation Manager at UNIFY Financial Credit Union
Jonathan MinaniJonathan Minani
Contact Center Specialist at Unify Financial Credit UnionContact Center Specialist at Unify Financial Credit Union
Jaime SantiestebnJaime Santiestebn
Project Manager at UNIFY Financial Credit UnionProject Manager at UNIFY Financial Credit Union