Jorge Hernandez
Baytown,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Freelance Engineer Work
Self Employed Services
01.2016 - Current
- Don Coffey credit work
- NVRWLKALN tm
- SHUTCHOMOUUU tm
- Tech Link HTX
- The Barron Collective
- Band Barracks
- Outer Pace Records
- CounterCultureMGMT
Server/Manager
Dumpling Time Asian Fusion
11.2023 - 04.2025
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/ Shift Lead
Airi Ramen
09.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Labor/ Pipe Install
A&J Directional Drilling
01.2022 - 07.2022
- Search for, and locate underground utilities in order to establish safe placement of lines.
- Measure, and count line usage as well as drilling distance.
- Ensure the equipment used is constantly cleaned and prepared for following shots.
Scaffolding Apprentice
Big City Access
02.2021 - 11.2021
- Assist in the arrangement of scaffolding platforms, and rooftop swing stages.
- Carry materials, and tools to keep on hand for scaffold climbers.
- Ensure work area is consistently safe, and promote safe work practice.
Server/ Trainer
El Toro Mexican Grill
10.2019 - 07.2020
- Care for guests, throughout dine in experience.
- Actively search for ways to help team members less experienced than myself.
Sales Representative/ Pawn Broker
Fiesta Pawn
07.2018 - 01.2019
- Accurately price and keep up with depreciation/appreciation in prices for merchandise.
- Use good judgement, and knowledge to determine loan amounts.
- Keep up with merchandise stock.
- Clean and make all used merchandise, appear the best condition it can.
Server/Expo/Barback
Iguana Joe's
12.2017 - 06.2018
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Care for guests needs, as best as possible, to insure best visit
- Maintained cleanliness and presentation of food window and dining floor.
- Assist lead bartender, by keeping bar accesible, along with assistance with drink orders
- Answered customer questions regarding food and pricing
Server/Shift Lead
Bayou City Wings
01.2016 - 07.2016
- Ensured superior customer experience by addressing customer concerns, receiving/delivering correct orders, and resolving any problems swiftly.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
- Monitored fellow servers in multiple checkout stations to ensure adequate closing protocol.
Server/Bartender/Barback
Lunas
02.2015 - 12.2015
- Care for guests needs, as best as possible, to insure best visit
- Assist lead bartender, by keeping bar accesible, along with assistance with drink orders
- Tend to bar maintenance, guest needs, and bar orders.
Education
Audio Engineering, Survey of Business
Lee College/University of Houston
06.2022
Diploma - undefined
Ross S. Sterling
06.2015
Skills
- I have great social skills along with a good work ethic When presented with new endeavors, or opportunities I set my mind on learning, and growing in said areas to the best of my ability I am also a fast learner, and can prove to be at least a helpful asset in almost all settings
Certification
Food Management Certification
TABC (Alcoholc Beverage Certification)
Food Handlers Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server/Manager
Dumpling Time Asian Fusion
11.2023 - 04.2025
Server/ Shift Lead
Airi Ramen
09.2022 - 11.2023
Labor/ Pipe Install
A&J Directional Drilling
01.2022 - 07.2022
Scaffolding Apprentice
Big City Access
02.2021 - 11.2021
Server/ Trainer
El Toro Mexican Grill
10.2019 - 07.2020
Sales Representative/ Pawn Broker
Fiesta Pawn
07.2018 - 01.2019
Server/Expo/Barback
Iguana Joe's
12.2017 - 06.2018
Freelance Engineer Work
Self Employed Services
01.2016 - Current
Server/Shift Lead
Bayou City Wings
01.2016 - 07.2016
Server/Bartender/Barback
Lunas
02.2015 - 12.2015
Diploma - undefined
Ross S. Sterling
Audio Engineering, Survey of Business
Lee College/University of Houston
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