JORGE LOPEZ
Curative LLC
Austin,Texas
2
Languages
3
Certifications
8
years of professional experience
Dedicated and passionate about working in the Medical field and providing care to the community. Bilingual Certified Medical Assistant and Phlebotomist with over four years of experience supporting fast‑paced clinical environments, improving patient flow, and strengthening care coordination. Skilled in EMR/EHR documentation, phlebotomy, medical office administration, and patient communication. Recognized for leadership, efficiency, and the ability to adapt to new technologies and workflows. Proven track record of enhancing operational performance, supporting providers, and delivering exceptional patient care across multiple specialties.
Work History
Medical Assistant (CMA), Phlebotomist
1 Year- Delivered comprehensive clinical and administrative support to healthcare providers in both in person and remote care settings to ensure efficient daily operations and quality of patient care.
- Assessed and documented patient vital signs, pharmacy and laboratory preferences, medication list, processing prior authorizations and other relevant health information to the electronic health record (EHR).
- Coordinated scheduling and patient communications, resolving inquiries and facilitating collaboration with providers, pharmacies, and laboratories.
- Maintained a 24-hour response standard through the EMR portal to strengthen continuity of care.
- Managed electronic referrals, lab orders, and patient follow up. Created an in-network provider directory that optimized referral processing and enhanced workflow efficiency. This initiative supported clinic growth, increasing provider capacity from ~40 to 65–70 patients per week.
Medical Administrative Clerk (MAC)
1 Year 1 Month- Serveed as the primary point of contact for patients, greeting and assisting them with professionalism to ensure a positive experience upon arrival.
- Entering patient demographics, insurance information, and payments into the EMR with accuracy and adherence to financial guidelines.
- Managed a high volume of inbound and outbound calls to patients and healthcare facilities, providing information, scheduling appointments, and coordinating follow-up care.
- Lead front office workflow by partnering with clinical and administrative teams to enhance efficiency and maintain a positive patient experience.
Medical Assistant/Phlebotomist
2 Years 5 Months- Supported four physicians by maintaining efficient patient flow and ensuring timely high-quality care.
- Collected medical histories, vital signs, and performed diagnostic procedures such as EKGs, blood tests, and injections.
- Managed medication and documentation distribution to providers and supervised inventory to ensure consistent supply availability.
- Recognized as Environment of Care (EOC) / Team Lead for exceptional performance, providing leadership and support to enhance overall care quality and operational efficiency
Retail Store Manager
3 Years 4 Months- Led a high-performing sales team, consistently surpassing monthly targets by setting clear expectations, providing structured support, and training new employees in advanced sales techniques.
- Analyzed daily sales reports to identify performance trends and implement targeted improvement strategies, resulting in consistent achievement of personal sales goals.
- Built and maintained strong customer relationships through personalized communication and tailored solutions, contributing to a notable increase in repeat customer visits and loyalty metrics.
- Recognized as Employee of the Year for exceptional performance, leadership impact, and measurable improvements in store operations and customer satisfaction.
Education
High School Diploma
Skills
Bilingual Communication
EMR Systems
Leadership and Team Management
Inventory and Control Management
Exceptional Customer Service
Quick Adaptation to New Technologies
Medical Office Administration
Training and Development
Certification
Certified Phlebotomy Technician (CPT)
LANGUAGES
Spanish - Fluent
English - Fluent
Awards & Honors
-Employee of the Month, August 2025, at CommunityCare South Austin
-Environment of Care (EOC)/Team Lead, 2024, at Cigarroa Cardiovascular Clinic
Timeline
Medical Assistant (CMA), Phlebotomist
Curative LLC
10.2025 - 10.2026Read More
Medical Administrative Clerk (MAC)
Community Care Clinic
09.2024 - 10.2025Read More
Medical Assistant/Phlebotomist
Cigarroa Cardiovascular Clinic
04.2022 - 09.2024Read More
Retail Store Manager
Suncom Mobile Cricket
09.2018 - 01.2022Read More
Dr Leo Cigarroa High School
High School Diploma
Read More