Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JORGE LORENZO

Bronx,NY

Summary

Resourceful it technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, and mac os environments.

Overview

12
12
years of professional experience

Work History

Desktop Support Technician

New York State Psychiatric Institute
New York, NY
09.2021 - Current
  • Provide helpdesk support to end-users, addressing questions and issues related to office, network, VPN, VoIP, Windows, and Mac services. - Resolve hardware and software issues and initiate service orders for parts replacement. - Support Mac users and offer computer training. - Assist with network maintenance and repair. - Document issues and generate reports on common problems. - Utilize Active Directory for user and computer management. - helped user with VDI issue - provide help related to RSA issue

Technical Support

Baldor Specialty Food
10.2014 - 09.2021
  • Offer technical support to end-users, including printer configuration and software installations. - Troubleshoot network issues. - Document and report product-related problems. - Provide customer support and answer product-related questions.

Technician Helper

Army
Santo Domingo , Dominican Republic
01.2012 - 09.2013
  • support all computer and network issue
  • Teach soldiers how to use the computer, Word, Excel, PowerPoint. etc
  • windows installer

Education

Bachelor of Computer Science - IT

Dominican University O&M
Dominican Republic
01-2012

Skills

  • Hardware configurations
  • Software installation
  • Network troubleshooting
  • Preventive maintenance
  • Active Directory (User and Computer)
  • Windows 8, 10, 11, Server 2019
  • MS Office productivity tools (Excel, PowerPoint, Word)
  • Helpdesk
  • Troubleshooting
  • Customer service
  • Technical Support
  • Application support
  • Device configuration
  • Remote Support
  • Data Backup and Recovery
  • Help Desk Experience

Languages

Spanish
Native/ Bilingual
English
Elementary

Timeline

Desktop Support Technician

New York State Psychiatric Institute
09.2021 - Current

Technical Support

Baldor Specialty Food
10.2014 - 09.2021

Technician Helper

Army
01.2012 - 09.2013

Bachelor of Computer Science - IT

Dominican University O&M

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JORGE LORENZO