Ansu Davies
Plymouth,MN
Summary
Astute Desktop Support Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
11
11
years of professional experience
Work History
Desktop Support Technician
Lifecore Biomedical
07.2019 - 06.2024
- Collect end user request and data
- Attending end user phone calls
- Assisted clients with technical support, troubleshooting, and general technical information
- Performed Tier1 desktop technical support via proprietary ticket support system
- Performed Tier2 desktop field support directly onsite for client problem resolution
- Project Specialist for Windows7 Refresh/Upgrade project, functions included:
- Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications
- SMC / Manage engine ticketing system
- Level2 helpdesk/escalations
- Software /Image builds/Windows10 deployments
- Network Administrator/monitoring network systems
- Ensured compliance of desktop and laptop PCs with IT standard configurations and procedures
- Swapped out or maintained desktop or laptop PC hardware, software, components or peripherals
- Troubleshoot desktop software, hardware, network connectivity, email, security, and other computer related issues for internal users
- Diagnosing, troubleshooting and resolving hardware and software related issues Documentation
- Performed onboarding of new employees
- Ability to troubleshoot and resolve issues to Windows and Macintosh desktop hardware, software and operating systems
Machine Operator II
Lifecore Biomedical
11.2014 - 07.2019
- Started this job as a temporary employee through Excel Staffing then was hired on by lifecore
- Inspect and package syringes using standard operating procedures
- Setup operated and performed basic troubleshooting on machinery
- Performed batch record review and shift updates at time
Milling Operator
Proto Lab
05.2014 - 10.2014
- Download programs from the computer to the mill
- Worked in a fast-paced environment with a focus on quality
- Maintained strong attention to detail while working with machinery
- Cleaned and maintained machinery
- Inspected machine components for accuracy and inspected cutting tools and disposition of worn or defective tools
- Temporary employee through MPS Technical
Food Production Worker
Holiday Support facility
04.2013 - 04.2014
- Ensured the area is kept clean and tidy
- Packaged food items for sale
- Followed food safety regulations and health codes
Education
A.A.S. Degree - Network Administrator/Analyst
Hennepin Technical College
Brooklyn Park, MN05.2017
Diploma - undefined
Buduburam Community Senior Secondary School
01.1997
Skills
- Networks/Systems
- TCP/IP &OSI Models
- Hardware Configurations
- Active Directory
- Microsoft Intune
- System Integration Systems
- Client/Server Network
- Switches & Hubs
- Hardware/ Operating System Platforms
- Laptops
- Desktops
- Printers & Scanners
- Cabling
- Expansion Cards
- Software
- Windows10/7/8/XP/Vista
- MS Office365
- MS Outlook
- Linux Ubuntu
- Windows Server2016/2012
- Transferrable Skills
- Customer service
- Problem Solving
- Energized by challenge
- Eager to explore
- Analytical
- Independent Worker & Team Worker
Timeline
Desktop Support Technician
Lifecore Biomedical
07.2019 - 06.2024
Machine Operator II
Lifecore Biomedical
11.2014 - 07.2019
Milling Operator
Proto Lab
05.2014 - 10.2014
Food Production Worker
Holiday Support facility
04.2013 - 04.2014
Diploma - undefined
Buduburam Community Senior Secondary School
A.A.S. Degree - Network Administrator/Analyst
Hennepin Technical College
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