Microsoft Azure/Entra - Office 365 Admin Center
SHMIEL MORDECHAI TELLER
Brooklyn
Summary
Professional with a robust background in IT support, specializing in troubleshooting and resolving technical issues efficiently. Strong skills in hardware and software installations, network configurations, and system maintenance. Focused on team collaboration and adapting to evolving needs to ensure seamless operations. Reliable and results-driven, excelling in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Desktop Support Technician
Hamaspik of Kings County
05.2021 - Current
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes, while keeping the customer consistently updated.
- Configured and implemented automation in various systems.
- Responsibly managed key-role systems, such as Ticket system, VoIP system, and Door control system.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights following security best practices and policies.
- Developed and updated Training materials for new IT reps with detailed guidance for each category.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Responded to emergencies quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
Education
Information Technology -
ICA - The Institute for Career Advancement
Brooklyn, NY01.2021
GED Course -
JHC
Brooklyn, NY01.2020
Skills
- Technical support for PC and networks
- Automation implementation skills
- Preventive maintenance skills
- Collaborative team player
- Adaptable to new concepts
- Consistent in performance and integrity
- Dedicated and devoted
- Strong organizational capabilities
- Expertise in technical assistance
Software
Routers
MDM Filter
Active Directory
Networking, DHCP, DNS
Conference AV Systems
MyQ Print Management software
NetExtender VPN
ScreenConnect
KnowBE4
Odyssey (Hartman)
InvGate ticket system
ID Card Software
Timeline
Desktop Support Technician
Hamaspik of Kings County
05.2021 - Current
Information Technology -
ICA - The Institute for Career Advancement
GED Course -
JHC
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