JORGE MAHECHA
PEMBROKE PINES,FL
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
9
9
years of professional experience
Work History
Elite Agent Customer Service
Qualfon
07.2024 - 04.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Verizon / Scuba
01.2017 - 01.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
CUSTOMS INSPECTOR
DIAN - BOGOTA COLOMBIA
01.2016 - 08.2022
- Customer Support Bilingual / Team Lead
- Merchandise inspections.
- Tax verification.
- Inventory taking.
Education
SPECIALIST - SENIOR MANAGEMENT
Universidad Militar Nueva Granada
06.2023
BUSINESS ADMINISTRATOR - undefined
Universidad Minuto de Dios
07.2021
Skills
- Responsible
- Creative
- Punctual with initiative
- Organized
- Teamwork
- Problem-solving skills
- Positive attitude
- Customer service and care
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
Spanish
English
Interests
- Participating in cultural exchange programs and homestays
- Community Cleanup
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Swimming
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Backpacking
- Participating in fundraising events to support local charities, schools, or community projects
- I like working with my hands and fixing things
- Cooking
Timeline
Elite Agent Customer Service
Qualfon
07.2024 - 04.2025
Verizon / Scuba
01.2017 - 01.2024
CUSTOMS INSPECTOR
DIAN - BOGOTA COLOMBIA
01.2016 - 08.2022
BUSINESS ADMINISTRATOR - undefined
Universidad Minuto de Dios
SPECIALIST - SENIOR MANAGEMENT
Universidad Militar Nueva Granada
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