Lina Baena
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Seasonal Customer Care Representative
Kendra Scott
11.2021 - 02.2022
- Promptly answered and responded to all customer calls and emails and helped resolve issues effectively.
- Followed up swiftly on any unresolved customer issues and ensured customer satisfaction.
- Ability to learn multiple systems rapidly (ex. MAO, ZendDesk, Demandware.
Stylist Sales Associate
Kendra Scott
11.2020 - 08.2021
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Stylist/Executive Assistant
French Cuff Boutique
12.2018 - 03.2020
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and maintained up-to-date documentation for all company and executive's personal information.
Key Holder Supervisor
Kendra Scott
03.2017 - 11.2017
- Visual Leader: Made sure everything in the store was visually appealing. Lead store flips and GNO's (Girls Night Out) every week.
- Demonstrated amazing and unforgettable customer service experience to everyone that came in the store.
- Used my creativity for different looks using KS jewelry by being a personal shopper.
Assistant Coordinator
Forever 21 Headquarters
09.2016 - 02.2017
- Assisted with price tickets for Swimwear and Lingerie department.
- Tried on clothes for Buyers to review garment fit for production.
- Performed administrative task as direct such as filing, organizing, unpacking boxes, etc.
- Packed and organized samples to return to the appropriate departments.
Education
Diploma - Basic Coding (HTM, CSS, JS)
SheCodes
Online11.2022
Bachelor of Science - Merchandising/Business Administration
Texas State University
San Marcos, TX05.2015
Associate of Arts - Associate of Arts
Lone Star College System
Cypress, TX07.2013
Skills
- Bilingual (Spanish)
- Communication skills
- Interpersonal skills
- Customer service
- Microsoft Office
- Basic Illustrator
- Detail-oriented
- Time-management skills
- Go-getter
- Responsible
- Fast learner
- Fast problem solving skills
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Customer Care Representative
Kendra Scott
11.2021 - 02.2022
Stylist Sales Associate
Kendra Scott
11.2020 - 08.2021
Stylist/Executive Assistant
French Cuff Boutique
12.2018 - 03.2020
Key Holder Supervisor
Kendra Scott
03.2017 - 11.2017
Assistant Coordinator
Forever 21 Headquarters
09.2016 - 02.2017
Diploma - Basic Coding (HTM, CSS, JS)
SheCodes
Bachelor of Science - Merchandising/Business Administration
Texas State University
Associate of Arts - Associate of Arts
Lone Star College System
Similar Profiles
Katie GarrettKatie Garrett
Stylist Sales Associate at Kendra ScottStylist Sales Associate at Kendra Scott
Samara VillafanaSamara Villafana
Key Holder at Kendra ScottKey Holder at Kendra Scott
Lorrena LapougeLorrena Lapouge
Senior Retoucher at Kendra ScottSenior Retoucher at Kendra Scott
Jayden TocorzicJayden Tocorzic
Assistant Store Manager of Operations at Kendra ScottAssistant Store Manager of Operations at Kendra Scott
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan