Ruth Perez
Dallas
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and loyalty at Michael Kors, adept in POS System Operation and possessing strong organizational and communication skills. Excelled in sales development and client account management, significantly contributing to team success. Fluent in Spanish, demonstrating exceptional multitasking abilities and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Sales Associate
Coach
11.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Michael Kors
09.2023 - 11.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Collections Agent
Wells Fargo
09.2023 - 06.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
Wells Fargo
05.2020 - 09.2023
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
Sales Associate
Duty Free Store
08.2019 - 01.2020
- worked for the DFW airport for Michael Kors, Kate Spade, Coach and Mont Blanc.
- opened and closed store, count registers, closed POS System. managed inventory. *Did all supervisor/ Manager responsibilities*
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
HEB Grocery Store
06.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
Cashier
Hat Creek Burger
05.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.L
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Business Administration
North Lake College
Irving, TX12-2025
High School Diploma -
Hutto High School
Hutto, TX05-2017
Skills
- Order Processing
- Sales Development
- organizational, communication and multi-tasking skills
- Inventory Control
- Client Account Management
- Reliable and punctual
- Excellent computer, microsoft office skills
- Bilingual (Spanish)
- POS System Operation
- Strong sales and customer service experience
- Delinquent account management
- adjust well with change
Timeline
Sales Associate
Coach
11.2024 - Current
Sales Associate
Michael Kors
09.2023 - 11.2024
Collections Agent
Wells Fargo
09.2023 - 06.2024
Customer Service Representative
Wells Fargo
05.2020 - 09.2023
Sales Associate
Duty Free Store
08.2019 - 01.2020
Cashier
HEB Grocery Store
06.2018 - 03.2020
Cashier
Hat Creek Burger
05.2017 - 05.2018
Associate of Arts - Business Administration
North Lake College
High School Diploma -
Hutto High School
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