Jorge Mejia

As a prime attendant I am responsible for ensuring good manufacturing practices to safeguard the quality of the product so that our customer receive the highest quality possible.

• Back of P2 certified
• Pallet utility certified
• Currently working on pallet ticket certification so that I can be certified for back up master operator in palletizing, as I cannot be certified as master until then even though I have full training in that area.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Perform wires for Employers to new service providers who had their contracts terminated or plan year end, process in a timely and effective manner.
• Process distributions for employee accounts.
• Follow up with employers or employees regarding their account status through phone call or email.

• Performed troubleshooting and diagnosis on daily errors caused by the system on overnight runs.
• Organized work to meet demanding production goals and processing contributions submitted by employers or carriers for companies.
• Maintained quality assurance and customer satisfaction objectives.
• Complete job reports and logs immediately following service calls with employers regarding contributions, 401k loans, new hires or eligibility requirements.
• Meet as a team once to twice a month to discuss topics on how to better improve customer support, ongoing issues/errors and share tips on how to improve production and efficiency while still keeping high quality.

• Performed thorough inspections of incoming materials and outgoing products.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Inspected finished products for overall quality and adherence to manufacturing specifications.
• Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
• Inspect machines that they are properly cleaned to go to a different food allergen while also making sure everyone follows proper practices and Personal protective equipment (PPE).