Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jorge Mercado

Fall River,MA

Summary

Dynamic Ramp Transport Driver Administrator with Federal Express, skilled in developing training materials and enhancing driver performance through effective coaching. Proven track record in increasing trainee pass rates and ensuring regulatory compliance. Expertise in safe driving practices and a continuous improvement mindset, fostering a highly skilled and efficient fleet.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ramp Transport Driver Administrator

Federal Express
04.2023 - Current
  • Trained new drivers on safety protocols and operational procedures to ensure compliance and efficiency.
  • Developed comprehensive training materials, enhancing instructional effectiveness for driver education programs.
  • Conducted evaluations of trainee performance, providing constructive feedback to improve driving skills and knowledge.
  • Collaborated with management to refine training strategies based on industry advancements and regulatory changes.
  • Increased trainee pass rates on licensing exams through effective coaching and targeted instruction.
  • Conducted regular evaluations and assessments for continuous improvement in driver performance.
  • Provided constructive feedback to trainees throughout the learning process, supporting their professional growth and development as commercial drivers.
  • Contributed to the overall success of the company by consistently striving for excellence in all aspects of driver training, resulting in a highly skilled and safe fleet of commercial drivers.
  • Maintained up-to-date knowledge of industry regulations and best practices, incorporating them into training materials as appropriate.
  • Taught drivers how to drive, shift and back up trucks.
  • Instructed on important DOT regulations and company policies.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Conducted total of 40 hours of training with each driver.

Ramp Transport Driver

Federal Express
05.2019 - 04.2023
  • Operated ramp transport vehicles safely and efficiently, adhering to all safety regulations.
  • Coordinated loading and unloading of cargo, ensuring timely deliveries and efficient operations.
  • Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
  • Assisted in training new drivers on operational procedures and safety protocols.
  • Assisted in loading and unloading cargo, resulting in reduced turnaround time at destination points.
  • Adhered to strict safety guidelines for transporting hazardous materials, ensuring safe handling procedures were followed consistently.
  • Participated in ongoing training programs to continuously improve skills as a Ramp Transport Driver.
  • Reported any maintenance issues or concerns immediately to management for prompt resolution, preventing potential breakdowns or accidents from occurring later on the road.
  • Assisted with training and mentoring new drivers, sharing knowledge and experiences to help them succeed in their roles.
  • Completed necessary paperwork accurately to maintain proper documentation of all transport activities throughout each shift.

Courier

Federal Express
08.2017 - 05.2019
  • Delivered packages efficiently while adhering to safety protocols.
  • Managed time effectively to meet delivery schedules consistently.
  • Operated handheld scanners for package tracking and inventory management.
  • Communicated with dispatch teams to ensure timely pickups and deliveries.
  • Trained new couriers on company policies and delivery processes.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Bus Driver

Paul Revere Transportation
03.2018 - 04.2019
  • Operated buses safely, adhering to all traffic regulations and safety protocols.
  • Maintained accurate records of passenger counts and fare collections during shifts.
  • Provided exceptional customer service, assisting passengers with inquiries and special needs.
  • Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
  • Coordinated with dispatch to optimize routes and minimize delays in service delivery.
  • Resolved passenger concerns effectively, fostering a positive transit experience for all riders.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated regularly with central dispatch teams to report delays and route changes.

Education

Montachusett Regional Vocational Technical School
Fitchburg, MA

Skills

  • Safe driving practices
  • Commercial driver's license
  • Defensive driving techniques
  • Continuous improvement mindset
  • Hazardous materials handling
  • Regulatory compliance
  • Developing training materials
  • Observing performance
  • Assisting drivers
  • Practical evaluation
  • Safe driving techniques
  • Backing procedures
  • Inspecting trucks
  • DOT requirements
  • Instructional skills

Certification

  • CDL Class A
  • Hazmat Endorsement
  • Yard Mule certified
  • Defensive Driving

Languages

Spanish
Native or Bilingual

Timeline

Ramp Transport Driver Administrator

Federal Express
04.2023 - Current

Ramp Transport Driver

Federal Express
05.2019 - 04.2023

Bus Driver

Paul Revere Transportation
03.2018 - 04.2019

Courier

Federal Express
08.2017 - 05.2019

Montachusett Regional Vocational Technical School

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