Jorge Morejon
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Voyage Support
Virgin Voyages
10.2022 - Current
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
- Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
- Contributed to training new hires.
- Worked on sending and replying to emails.
- Reduced call escalation rates through effective active listening and problem-solving techniques.
- Supported organizational goals by consistently meeting or exceeding performance metrics for call handling time and quality assurance scores.
- Provided comprehensive documentation of calls, enabling efficient follow-up care when necessary.
Freelancer
Myself
Miami, FL
01.2012 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors and graphics cards on desktops.
- Work with Windows and Mac
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Plumber
Roto-Rooter Plumbing & Water Cleanup
Miami, FL
07.2021 - 05.2022
- Repaired plumbing systems, components and equipment.
- Complied with state plumbing codes throughout duration of each project.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Installed valves, hangers, supports and flanges inside piping systems.
- Measured, threaded and cut materials to correct angles.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures.
Cruise Specialist
Oceania Cruises Inc.
Miami, FL
01.2019 - 08.2020
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained a work quota required by management; ie: number of reservations made monthly, perfectly executed customer service calls in a timely manner, organized notation of all incoming calls.
RSA
Ryder Logistics
Miami, FL
03.2018 - 11.2018
- Distribution of equipment to other personnel within the company.
- Maintained a clean and organized warehouse in which all inventory was kept.
- Responsibilities included but not limited to: daily use of Microsoft Excel, Microsoft Teams, Microsoft Word, Microsoft Powerpoint, Email communications to all upper management, team leadership roles when needed, and troubleshooting colleague's questions/ concerns.
- Successfully transfer company vehicles to and from destinations.
- knowledge and hands-on experience with the warehouse mechanics (pallet jacks and forklifts).
Freight Associate
The Home Depot Inc
Hialeah, FL
06.2016 - 02.2018
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Checked readiness of delivery docks and alerted management of incoming shipments.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Communicated proactively with customers to meet deadlines and minimize escalations.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Upkeep a clean and organized work environment.
- Proper use of the warehouse machinery: Forklift, electric pallet jack, pacer, and order picker.
Landscaper
Gomez Landscaping
Miami, FL
04.2010 - 05.2016
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Handled hedge, bush and shrub trimming.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Maintained routine landscaping schedules to boost lawn health.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Installed and maintained landscapes at homes, offices and parks.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
Education
GED -
St. James Academy
Fort Pierce, FL02.2019
Skills
- Plumbing Fixture Installation
- Faucet Repair
- Piping Fabrication and Installation
- Drainage Repair
- Pipe Measuring and Cutting
- Microsoft Excel
- Windows Operating System
- Hardware Installation
- Windows Registry
- Critical Thinking
- Microsoft PowerPoint
- Adobe Photoshop
- LAN and WAN Control
- Router Installation and Optimization
- VMware and Oracle (VM)
- Hardware and Software Repair
- Apple IOS
- PC Networking
- Customer Service Support
Timeline
Voyage Support
Virgin Voyages
10.2022 - Current
Plumber
Roto-Rooter Plumbing & Water Cleanup
07.2021 - 05.2022
Cruise Specialist
Oceania Cruises Inc.
01.2019 - 08.2020
RSA
Ryder Logistics
03.2018 - 11.2018
Freight Associate
The Home Depot Inc
06.2016 - 02.2018
Freelancer
Myself
01.2012 - Current
Landscaper
Gomez Landscaping
04.2010 - 05.2016
GED -
St. James Academy