Jorge Nieves
Anaheim,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Assistant Executive Manager/Inventory Manager/Special Events Coordinator
Above The Top Events
10.2021 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Organized and implemented Themed events with as many as 300 guests.
CEO's Assistant/CFO
Picnic Shmicnic
10.2020 - 10.2021
- Achieved company growth by implementing strategic plans
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Developed creative design for print materials, e-brochures.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
Call Center Representative
LIBERTY Dental Plan
09.2020 - 07.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Cook
Panda Express
12.2018 - 05.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained cleanliness of kitchen by washing down and properly sanitizing walls, floors and prep area
Education
General Studies
Cypress College
Cypress, CASkills
- G-Suite
- Excel
- MS Office
- Canva
- 3D Designer
- Data Analysis
- Quickbooks
- Operations Management
- Project Management
- Planning and Coordination
- Analytical and Critical Thinking
- Decision-Making
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Professional Working
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Canva
3D Event Designer
Creative Cloud
Jasper AI
Quick Books
Good Shuffle Pro
Excel
Ms Office
G-Suite
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancement401k matchHealthcare benefitsPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsPaid time offTimeline
Assistant Executive Manager/Inventory Manager/Special Events Coordinator
Above The Top Events
10.2021 - Current
CEO's Assistant/CFO
Picnic Shmicnic
10.2020 - 10.2021
Call Center Representative
LIBERTY Dental Plan
09.2020 - 07.2021
Cook
Panda Express
12.2018 - 05.2020
General Studies
Cypress College